Membership & Program Coordinator

COMPANY Downtown SLO

LOCATION San Luis Obispo, CA

JOB TITLE Membership & Program Coordinator

REPORTS TO Marketing & Communications Manager

APPLICATION DEADLINE Wednesday, January 21, 2026

ABOUT OUR ORGANIZATION

Downtown SLO is a 501 (c)(6) nonprofit founded in 1975 whose mission is to foster an economically vibrant Downtown. Downtown SLO serves the community by coordinating special events and the weekly Farmers’ Market, supporting economic activities, and examining downtown issues like parking and beautification efforts. Our office is located in the heart of downtown on Chorro Street, and our work environment is fast-paced, dynamic, and fun. 

JOB DESCRIPTION

Downtown SLO is seeking an enthusiastic and organized individual to serve as the Membership & Program Coordinator. This position will serve as the liaison for activities related to all members within downtown San Luis Obispo. The Membership & Program Coordinator must work in cooperation with fellow Downtown SLO staff and outside community organizations. The ideal candidate will be independently motivated, detail-oriented, and a team player with a creative approach to problem-solving and a passion for the downtown environment.

KEY DUTIES

Membership Communications & Engagement

Member Experience

• Welcome new business members to the district through outreach
• Maintain New Business Welcome Packet, ensuring that relevant information is highlighted
• Ensure that the Downtown SLO website is updated with relevant information to business members
• Coordinate frequent and consistent business member communications, including newsletters, face-to-face check-ins, and printed informational pieces
• Connect business members to Downtown SLO and City of SLO services
• Conduct an annual membership survey and create an accompanying report
• Collaborate with the Operations Coordinator to address requests and concerns in the district and maintain response records
• Recruit Voluntary Members and manage the Voluntary Membership Program, ensuring valuable benefits

Committees & Meetings

• Participate in vacancy and vibrancy meetings
• Coordinate with the City of SLO on monthly business license compliance
• Coordinate the annual Board of Directors election
• Coordinate and distribute committee meeting agendas
• Attend all committee meetings, staying informed on business sentiment and issues

Marketing

• Collect and share member testimonials and success stories to support marketing content and campaigns
• Work with the Marketing & Communications Manager and Social Media Coordinator to highlight member benefits, events, and special programs
• Partner with the Marketing & Communications Manager and Social Media Coordinator to promote member events, workshops, and networking opportunities

Program Coordination

• Assist in business member outreach for participation in Downtown SLO programs and events
• Assist the Senior Director of Events & Fundraising in contacting potential partners for Downtown SLO programs and events
• Coordinate quarterly Business Mixers & Education Series
• Coordinate semi-annual Sidewalk Sales

Data Management

• Maintain up-to-date membership database (Salesforce)
• Track open and closed businesses to create a vacancy dashboard

DESIRED QUALIFICATIONS

• Strong interpersonal communication skills and the ability to work with large and diverse groups of people
• Strong writing and communication skills
• Candidate should be a self-starter and be able to work independently
• Detail-oriented with outstanding organization, communication, time management, and customer service skills
• Prior event and organizational experience and/or a willingness to learn
• Experience with Google Suite, Salesforce, Canva, and Square preferred
• Team player with an affinity for building relationships
• Must be able to work some evenings/weekends

WORK ENVIRONMENT/PHYSICAL DEMANDS 

• Operate a variety of standard office equipment that may require continuous and repetitive arm, hand, and eye movement
• Lift and carry heavy objects weighing 30 pounds or more
• Includes Thursday evenings (Six-hour Farmers’ Market shift)
• Includes occasional weekend work and being on-call for events
• Work in an outdoor environment subject to weather 
• Stand/walk for a prolonged period of time
• The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION & BENEFITS

$20-$22/hr; Non-Exempt

Job Type: Full-time, hourly

Location: In-office

Sick leave, vacation time, paid holidays

Medical and retirement benefits are available after 90 days of employment

TO APPLY

Send a cover letter and resume to reachus@downtownslo.com.