Fergusons/ Container Park Assistant Manager

Job Summary

The Fergusons/ Container Park Assistant Manager plays a key leadership role in supporting the daily operations across Fergusons Downtown, Downtown Container Park, and F The Bar. This position oversees property operations, team leadership, tenant and vendor relations, event execution, and overall guest experience.

This role requires a highly organized, proactive individual who is passionate about hospitality, community engagement, and creating memorable guest experiences. The ideal candidate thrives in a fast-paced, dynamic environment and embodies the Fergusons ethos of #rootedincommunity. 

Essential Duties & Responsibilities

Operations Support

• Assist the General Manager in overseeing daily FOH and BOH operations across both properties, including F the Bar.
• Support execution of operational standards, policies, and procedures
• Conduct routine property walk-throughs to ensure cleanliness, safety, and maintenance standards
• Help ensure compliance with city regulations, including security plans, noise ordinances, and permitting requirements
• Assist with inventory control, ordering, and asset management

Team Leadership & Development

• Support hiring, onboarding, training, and scheduling of team members
• Provide day-to-day supervision and guidance to front-line teams including Greeters, Porters, Safety Professionals, bar employees and third-party vendors.
• Reinforce company culture centered around guest experience and teamwork
• Assist with employee relations, coaching, and performance management
• Lead by example to create a positive, energetic, and accountable work environment

Guest Experience

• Ensure exceptional guest service standards are upheld across both properties
• Act as an escalation point for guest concerns and resolve issues professionally, escalating when necessary
• Engage with guests during peak hours and events to maintain a welcoming atmosphere

Tenant & Vendor Relations

• Support communication with tenants to ensure needs are met and relationships remain positive
• Build and sustain positive relationships with tenants, vendors, and the local community
• Assist with tenant move-in and move-out procedures, including key and access management
• Help ensure tenants are informed of events, updates, and property activities
• Support tenant-hosted events to ensure alignment with property standards and requirements
• Coordinate with vendors and contractors to support timely and quality service delivery, escalating issues as needed

Events & Programming

• Assist in planning, coordinating, and executing events, activations, and programming
• Support the review and vetting of event inquiries (internal and external), ensuring alignment with brand standards and operational capacity
• Assist in preparing event terms, agreements, and documentation
• Help ensure required permits, licenses, and city requirements are completed and organized appropriately
• Support event logistics including staffing, setup, permits, and guest flow
• Contribute ideas for events and marketing campaigns that drive foot traffic and community engagement
• Ensure events align with brand standards and property goals

Safety & Security

• Support enforcement of property rules, safety procedures, and security protocols
• Monitor park activity and assist in coordinating with security when necessary
• Review incident reports and escalate issues appropriately
• Help maintain a safe environment for guests, tenants, and team members

Administrative & Financial Support

• Assist in tracking labor, expenses, and operational costs
• Support invoice processing, reporting, and budget tracking
• Help maintain organization of operational documents, schedules, and reports
• Contribute to achieving short-term and long-term financial goals

Additional Responsibilities

• Assist with opening and closing procedures as needed
• Support merchandising or retail operations where applicable
• Be available for flexible scheduling including nights, weekends, and holidays
• Perform other duties as assigned to support overall business success

Qualifications

• Strong communication and interpersonal skills
• Highly organized, detail-oriented, and proactive
• Ability to multitask and perform under pressure in a fast-paced environment
• Strong leadership skills with the ability to motivate and support a team
• Excellent problem-solving and conflict-resolution abilities
• Passion for hospitality, events, and community-driven spaces
• Familiarity with Downtown Las Vegas culture and businesses is a plus
• Proficient in Microsoft Office, Google Workspace, and POS systems
• Ability to work flexible hours including evenings, weekends, and holidays

Education & Experience

• Minimum 2–4 years of experience in hospitality, property management, events, or venue operations
• At least 1–2 years in a supervisory or leadership role preferred
• Experience with event planning and execution strongly preferred
• High School Diploma required; Bachelor’s Degree preferred

Working Conditions

• Ability to stand and walk for extended periods (6–8 hours)
• Work indoors and outdoors in varying weather conditions
• Comfortable working in loud, high-volume environments
• Ability to interact with diverse populations, including large crowds and challenging situations