Guest Room Attendant

The Guest Room Attendant is responsible for ensuring that assigned guest rooms are fully stocked, cleaned, and serviced to a high standard. Must always provide superb customer service to our guests.

POSITION RESPONSIBILITIES/DUTIES:

• Cleans and vacuum assigned number of rooms a day
• Cleans room to exceed Downtown Grand Standards and expectations
• Clean 15 credits per day (occupied, and check outs)
• Make beds daily in assigned area
• Conducts a.m. and p.m. room checks to determine the status of the rooms
• Loads GRA cart with all cleaning supplies and linen
• Folds linen for the GRA cart
• Dusts and cleans all furniture, picture frames, mirrors, windows, baseboards, carpet edges, inside and outside door panels, door ledges, and thresholds
• Cleans under bed, desk, chairs, and behind nightstands
• Checks and replaces all missing items in rooms such as hangers, clocks, ice buckets, hair dryers, brochures, and stationery
• Cleans and ensures bathtubs, tub ledges, sinks, vanity shelves, and toilets are spot and dust free
• Sweeps, mops all bathroom floors
• Dusts all lights and lampshades
• Pushes a fully loaded Guest Room Attendant cart to transport supplies between guest rooms
• Report any lost and found items to Security
• Reports all room defects to Manager
• Be able to use mobile device to update rooms, and input order tickets for repair or item request.
• Complete any additional duties as assigned by Housekeeping Leadership

MINIMUM REQUIREMENTS:

• Minimum six (6) months experience as a guest room attendant in a mid-to-upscale hotel
• Ability to communicate effectively with guests, team members and management in English
• Ability to read and understand different chemical labels and their use
• Ability to work as a member of a team
• Ability to clean 15 credits per day
• Able to work a varied schedule -- including nights, weekends and holidays
• Knowledge of sanitation and health codes
• Strong attention to detail
• Ability to meet deadlines

PHYSICAL REQUIREMENTS:

• Must be able to bend, squat and kneel throughout assigned shift.
• Must be able to occasionally reach above head in performing job duties.
• Able to push, pull and carry up to 50 pounds. Must be able to work in a fast-paced environment.
• Must be able to stand and walk for extended periods of time.

This job description in no way states or implies that these are the only duties to be performed by the team member in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodation with the Employer.