Bell Person

POSITION SUMMARY:

It is the responsibility of the Bell Person to assist patrons of the hotel with luggage and parcels while providing a high degree of guest service. All duties are to be performed in accordance with departmental and Downtown Grand policies, procedures, and practices.

POSITION RESPONSIBILITIES/DUTIES:

• Adhere to the policies and procedures of the Front Services Department.
• Provide positive service standards including but not limited to courtesy, sincerity and enthusiasm to all guests of the hotel.
• Deliver baggage to and from guestrooms as assigned.
• Deliver sundry items, mail, packages, laundry, flowers, etc. to guest rooms and employees upon request, assist loading and unloading of baggage from guests' vehicles to the conveyor system as assigned, perform room changes as assigned.
• Maintain clean work area, i.e., stock supplies, polish work carts, store baggage in assigned bins.
• Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations.
• Complete accurate and efficient daily reports and special projects that may be assigned.
• Perform other reasonable duties and responsibilities as requested.

MINIMUM REQUIREMENTS:

• Minimum age requirement is 21.
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• High school diploma preferred.
• Previous Front Services experience.
• Work varied shifts, including weekends and holidays.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Prolonged periods of standing.
• Must be able to lift up to 50 pounds at times.
• Ability to work in an environment that is subject to varying levels of noise, crowds, and smoke.
• Follow all safety procedures as established by the company.
• Must have good manual dexterity.
• Ability to effectively and efficiently move around work area.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.