What are the responsibilities and job description for the Concierge (Part-time) position at Downtown Cleveland- Archer Apartments?
Looking for part time Concierge for residential property in the heart of downtown Cleveland’s historic Warehouse District. WEEKENDS and fill in on occasions for others.
Job Responsibilities:
- Meets with guests and provides outstanding customer service to all residents and guest.
- Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary.
- Knows all essential aspects of our property operations.
- Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports.
- Maintains a positive and professional relationship with all vendors and merchants.
- Supports operations partners and vendors delivering communication to managers and guests on a daily basis.
- Supports the marketing and sales department with administrative tasks.
- Maintains inventory and stock of supplies, brochures, and collateral for concierge desks.
- Prints and delivers correspondence to the front desk for guests prior to arrival.
- Provides pre-arrival support for guests arriving on packages.
- Facilitates correspondence with guests.
- Works collaboratively
Qualifications / Skills:
- Strong verbal and written communication skills
- Personable and Friendly
- Customer service oriented
- True desire to satisfy the needs of others in a fast-paced environment
- Ability to interact with all guests and staff
- Ability to suggest a wide variety of local attractions for guest entertainment
- Strong follow through skills
- Maintain high ethical standards and professionalism
- Multitask and prioritize as necessary to meet customer needs.
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Work Location: In person
Salary : $17 - $18