Assistant Front Office Manager - DoubleTree Suite by Hilton Phoenix

Why You’ll Love Working Here

At DoubleTree Suites by Hilton Phoenix, we invest in you. Our full-time Team Members enjoy great benefits and meaningful perks, including:

• Medical, Dental & Vision Insurance (after 60 days)
• 401(k) with 4% match and immediate 100% vesting (after 60 days)
• Voluntary benefits (Accident, Critical Illness, Hospital Indemnity, Supplemental Life)
• Vacation, Paid Sick Time & Holiday Pay
• Wellness Programs & Safety Shoes benefit
• Meal Credit & Meal Discounts
• Hilton Team Member Hotel Discounts
• Recognition Programs and a supportive team culture

Key Responsabilities

• Support the daily operations of the Front Office department in alignment with hotel and brand standards

• Serve as a Manager on Duty acting as the primary leader during assigned shifts

• Supervise, coach, and support Front Office Team Members

• Monitor arrivals, departures, house counts, and group activity

• Resolve guest concerns promptly and professionally, including VIP and “walk” situations

• Conduct property tours to ensure safety, cleanliness, and service standards

• Prepare schedules, coordinate breaks, and assist with coverage as needed

• Review timesheets, cash handling, audits, and operational reports

• Partner with Accounting and Human Resources on administrative and compliance matters

• Maintain accurate shift reports and departmental logs

• Support other departments as needed to ensure seamless hotel operations

What we're looking for

• High school diploma or equivalent required

• Minimum 1 year of hotel experience required

• Prior Front Office leadership or Manager on Duty experience preferred

• Strong guest service, leadership, and communication skills

• Cash handling and basic accounting experience

• Ability to multitask, problem-solve, and lead in a fast-paced environment

• Proficiency with Microsoft Office or similar systems

• Flexibility to work varied schedules, including weekends and holidays

Physical requirements

• Ability to stand and walk for extended periods

• Frequent bending, reaching, and manual dexterity

• Ability to lift up to 30 lbs occasionally

• Ability to communicate clearly in person and by phone

DoubleTree Suites Phoenix is an Equal Opportunity Employer.  All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Claudia.flores@doubletreephoenix.com or call (602)683-9422 to let us know the nature of your request.