Starbucks Supervisor

DoubleTree by Hilton South Bend

Brew Leadership. Inspire Teams. Create Exceptional Guest Experiences.

Are you ready to take the next step in your career? Do you thrive in a fast-paced environment where every guest interaction matters and every cup served helps create someone's day? If so, the DoubleTree by Hilton South Bend is seeking a passionate, service-driven leader to join our team as a Starbucks Supervisor.

This is more than a coffee shop position. It is an opportunity to lead a team, drive results, develop future leaders, and create memorable experiences for hotel guests, travelers, local professionals, and visitors to downtown South Bend.

As the Starbucks Supervisor, you will be responsible for overseeing daily operations, coaching and developing team members, maintaining Starbucks brand standards, and ensuring every guest receives exceptional service. You will lead from the front, setting the tone for the team while creating an environment that is welcoming, energetic, and focused on excellence.

Key Responsibilities

• Lead and support the daily operation of the Starbucks café.

• Coach, train, and develop baristas to ensure exceptional guest service and product quality.

• Maintain Starbucks standards for beverage preparation, food presentation, cleanliness, and customer experience.

• Assist with scheduling, inventory management, ordering, merchandising, and operational planning.

• Ensure compliance with all food safety, sanitation, and health regulations.

• Address guest concerns professionally and effectively.

• Foster a positive team culture focused on accountability, growth, and teamwork.

• Support hiring, onboarding, and performance management initiatives.

• Monitor labor and operational efficiency while maintaining service excellence.

Qualifications

• Previous Starbucks, coffee shop, hospitality, food service, or retail experience preferred.

• Prior supervisory or leadership experience preferred.

• Strong communication and interpersonal skills.

• Passion for guest service and team development.

• Ability to multitask and remain organized in a fast-paced environment.

• Strong problem-solving and decision-making abilities.

• Availability to work flexible schedules, including mornings, evenings, weekends, and holidays.

Why DoubleTree South Bend?

The Starbucks café serves as one of the first impressions guests experience when visiting our hotel. We are looking for a leader who understands that hospitality is about more than serving coffee—it's about creating connections, building relationships, and delivering memorable experiences.

Located in the heart of downtown South Bend, our newly renovated full-service hotel offers opportunities for growth, professional development, and advancement within both AFP Management and Hilton.

Benefits

• Competitive pay

• Hilton Team Member Travel Program

• Medical, Dental, Vision, Life, Short-Term Disability, and Long-Term Disability benefits for eligible associates

• Paid time off

• Employee recognition programs

• Career advancement opportunities

• Supportive and collaborative leadership team

The ideal candidate is someone who can keep operations running smoothly during the busiest morning rush, develop team members into future leaders, and ensure every guest leaves with a positive experience.

If you're ready to lead a team, develop talent, and help create a welcoming atmosphere one cup at a time, we encourage you to apply today.

DoubleTree South Bend Downtown is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D