The DoubleTree by Hilton Hotel is looking for a Maintenance Technician to join our team. Our 9 story hotel is set in a glass atrium and is located in the heart of downtown South Bend. We proudly offer our guests a full service restaurant, Baker's Bar & Grill, Starbucks, 15,000 square feet of meeting and banquet space, an indoor pool and fitness center.

Publics & Facilities Supervisor – DoubleTree by Hilton

Education & Experience Requirements

• Ability to read, write, and communicate effectively in English.

• 2–4 years of experience in hospitality, facility operations, custodial services, or public area supervision; hotel experience strongly preferred.

• Knowledge of cleaning chemicals, equipment, and public-space maintenance standards.

• Experience supervising teams in a fast-paced environment.

• Previous exposure to pool operations or willingness to obtain Certified Pool Operator (CPO) certification preferred.

• Strong customer-service orientation and ability to interact professionally with guests and team members.

• Must meet minimum age requirements and adhere to company safety standards.

• No employee may pose a direct threat to their own or others’ safety.

Physical Requirements

• Ability to stand, walk, and move throughout the hotel for the entire shift.

• Ability to lift up to 50 lbs frequently and handle carts, equipment, and supplies.

• Ability to bend, reach, climb ladders, and perform repetitive tasks.

• Ability to work extended or irregular hours as required by business levels.

Mental & Supervisory Requirements

• Ability to approach guest and employee issues professionally and tactfully.

• Strong leadership skills with the ability to train, coach, and hold staff accountable.

• Ability to manage multiple priorities, meet deadlines, and adapt to changing schedules.

• Capable of responding quickly to urgent cleanliness, maintenance, or service requests.

• Ability to remain calm under pressure and adjust pace as business needs shift.

Duties & Essential Functions

Supervisory Responsibilities

• Supervise and coordinate daily work of Public Area Attendants, Facility Attendants, and supporting staff.

• Ensure all public spaces and employee areas meet Hilton brand cleanliness standards, including:

  • Lobby and front entrance

  • Atrium and corridors

  • Restaurant/dining areas

  • Starbucks outlet

  • Restrooms (public and employee)

  • Fitness center

  • Pool and outdoor deck areas

  • Employee cafeteria, hallways, offices, and back-of-house spaces

• Assign, review, and complete work orders or cleanliness inspections.

• Maintain daily communication with Housekeeping, Engineering, and Front Office to support seamless hotel operations.

• Conduct training on cleaning procedures, guest service, safety protocols, and chemical handling.

• Ensure staff adherence to uniform standards, attendance, and performance expectations.

Operational Responsibilities

• Perform regular walkthroughs of all public and employee areas to identify cleaning needs, safety hazards, or repair requirements.

• Maintain restrooms, lobby seating, doors, windows, railings, decorative features, and high-touch areas to Hilton brand standards.

• Oversee cleanliness and upkeep of the gym and pool, including:

  • Towel stock and amenity levels

  • Water quality checks (if trained)

  • Cleanliness of decking, furniture, drains, and equipment

• Ensure restaurant and Starbucks public areas are maintained before, during, and after service periods.

• Ensure public area equipment (vacuum cleaners, floor machines, carts, etc.) is maintained, cleaned, and stored properly.

• Coordinate deep cleaning projects such as carpet cleaning, high-dusting, pressure washing, and floor care.

• Monitor inventory and communicate supply needs (chemicals, tools, replacement items).

• Respond to cleanliness-related calls from Front Desk, Engineering, or Management promptly.

Safety & Compliance

• Uphold all Hilton brand cleanliness and health-and-safety standards.

• Maintain accurate SDS records and ensure proper chemical usage.

• Report and mitigate unsafe or hazardous conditions immediately.

• Assist with emergency situations and support life-safety procedures when necessary.

Administrative Duties

• Attend required meetings and departmental training sessions.

• Complete daily logs, inspection checklists, and shift reports.

• Participate in scheduling, time management, and performance evaluations as directed by management.

• Support cross-training with Housekeeping and Engineering teams.

• Perform other duties as assigned by the Executive Housekeeper or Hotel Management.

DoubleTree South Bend Downtown is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D