What are the responsibilities and job description for the Hotel Guest Service Agent position at DoubleTree By Hilton East Memphis?
Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in the hospitality industry. This role is essential in providing exceptional customer service to our guests, ensuring their experience is memorable and enjoyable. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to handle various guest inquiries efficiently.
Duties
- Welcome guests upon arrival and provide a warm and friendly check-in experience.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Respond promptly to guest inquiries via phone systems, email, or in-person, demonstrating excellent phone etiquette.
- Assist guests with requests for information about local attractions, services, and amenities.
- Handle guest complaints or issues with professionalism and a focus on resolution.
- Perform night audit duties as required, ensuring accuracy in guest accounts and financial transactions.
- Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
- Maintain a clean and organized front desk area while adhering to hotel policies and procedures.
Requirements
- Previous experience in hotel or resort environments is preferred but not mandatory.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone systems and hospitality management software is an advantage.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills, both verbal and written, with a professional demeanor.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A proactive attitude towards problem-solving and the ability to work well under pressure in a fast-paced environment.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Memphis, TN 38117 (Required)
Work Location: In person
Salary : $17