What are the responsibilities and job description for the Office Assistance position at DoubleTake Auto Spa?
Office Assistant – DoubleTake Auto Spa (Fremont, CA)
About Us
DoubleTake Auto Spa in Fremont is a rapidly growing premium auto detailing and protection center known for our exceptional quality, customer experience, and attention to detail. We specialize in Paint Protection Film (PPF), Ceramic Coatings, Window Tint, and Premium Auto Detailing for high-end vehicles including Tesla, Porsche, BMW, Mercedes, and more.
We’re expanding and looking for a motivated, organized, and energetic Office Assistant to join our front-office team. If you’re passionate about cars, customer service, and organization, this is an excellent opportunity to grow with a high-performing company.
Position Overview
The Office Assistant will play a vital role in ensuring smooth daily operations of the front office. This person will serve as the first point of contact for customers—both in person and online—while supporting the management and marketing team in day-to-day tasks.
Key Responsibilities
Customer Service & Scheduling
Greet customers, provide a welcoming first impression, and review work orders.
Schedule and confirm customer appointments.
Maintain an organized daily calendar to ensure smooth workflow.
Communicate effectively with customers via phone, text, email, and social media.
Team Coordination
Help keep the production team on track with vehicle completion timelines.
Manage the service board and update job statuses throughout the day.
Assist with internal communication between the front office and technicians.
Administrative Support
Respond to customer inquiries and emails promptly.
Maintain digital and physical records of customer files, invoices, and receipts.
Assist in generating customer estimates and updating CRM systems.
Marketing Support
Collaborate with the marketing team to plan and execute monthly content calendars.
Help manage social media platforms (Instagram, Facebook, TikTok).
Capture photos/videos of vehicles and assist with posting updates and stories.
Support promotional campaigns, giveaways, and customer engagement efforts.
Front Office Operations
Ensure the front area is clean, organized, and presentable at all times.
Manage office supplies and assist with vendor coordination.
Handle customer check-ins and check-outs, including payments and paperwork.
Preferred Skills & Qualifications
Previous experience in an automotive, detailing, or customer service environment preferred.
Excellent communication and multitasking skills.
Strong social media and computer skills (Instagram, Facebook, TikTok, Google Drive, etc.).
Detail-oriented, organized, and able to handle multiple priorities at once.
Team player with a positive, proactive attitude.
Passion for cars or automotive industry is a major plus.
Compensation & Schedule
Competitive hourly rate based on experience.
Full-time position (Monday–Friday)
Growth opportunities within the company as we expand.
How to Apply
If you’re ready to join a fast-paced, high-quality environment where every detail matters, we’d love to meet you.
Please send your resume and a brief introduction about yourself and why you’d be a great fit to Info@dtautospa.com.
DoubleTake Auto Spa in Fremont