What are the responsibilities and job description for the Front Office Manager position at Double Tree Hotel New Orleans Airport?
Front Office Manager
DoubleTree by Hilton New Orleans Airport Kenner, LA 70062
Are you a hospitality leader who thrives in a fast-paced environment?
The DoubleTree by Hilton New Orleans Airport, managed by A&R Group, is looking for a sharp, service-oriented Front Office Manager to lead our guest services team. As the FOM, you are the face of the hotel and the engine that drives our guest experience. You will oversee the Front Desk, Night Audit, and Transportation teams, ensuring every guest receives
our signature warm cookie welcome and a seamless stay.
The Perks
- Competitive Salary & Performance Incentives.
- Comprehensive Benefits: Health, dental, vision, 401(k), and life insurance.
- Travel Benefits: Worldwide Hilton hotel discounts.
- Professional Growth: Direct mentorship from our General Manager and regional leadership.
What You’ll Be Doing (Key Responsibilities)
- Team Leadership: Recruit, train, and manage a team of Front Desk Agents, Night Auditors, and Shuttle Drivers. You will be responsible for scheduling, coaching, and performance management.
- Operational Integrity: Oversee daily Front Office operations, including guest check-in/out, room assignments, and billing. You will conduct regular audits of guest accounts and internal reports.
- Accountability: Ensure the team follows all A&R Group and Hilton brand standards, with a heavy focus on accurate timekeeping, cash handling, and system security.
- Guest Satisfaction: Monitor and respond to guest feedback (GSS) and online reviews, implementing strategies to consistently exceed Hilton’s "Elite" service scores.
- Revenue Partner: Work closely with the Sales and Revenue teams to maximize ADR and occupancy through effective upselling and "perfect fill" strategies.
Working Conditions & Physical Demands
- Active Leadership: Ability to stand and move through the lobby and front-of-house areas for 8–10 hours per shift.
- High-Volume Environment: Comfortable managing "rushes" associated with airport flight arrivals and departures.
- Tech-Savvy: Frequent use of Hilton OnQ and Microsoft Office.
- Availability: Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays.
What We’re Looking For
- Experience: 3 years of Front Office leadership experience in a full-service hotel. Airport hotel experience is a major plus!
- Systems: Proficiency in Hilton OnQ is highly preferred.
- Leadership Style: A "firm but fair" leader who leads by example and holds their team to the highest ethical and professional standards.
- Problem-Solver: The ability to think on your feet and resolve guest issues before they escalate.
Join the A&R Group Family
At the DoubleTree by Hilton New Orleans Airport, we believe in accountability, transparency, and the power of a smile. We are looking for a Front Office Manager who takes pride in their team and understands that the details matter—from the accuracy of a folio to the warmth of a welcome.
Apply today to lead our Front Office team and take the next step in your hospitality career!
A&R Group is an Equal Opportunity Employer.
REQUIREMENTS
A&R Group is a vertically integrated turn-key hospitality firm focused on developing and operating high-value hotels through partnerships with globally recognized hotel brands. Equipped with full-service Development, Design, Construction and Hospitality Management teams, A&R is capable of addressing every stage of the process - from initial conception to ongoing maintenance and operations, A&R is the one-stop shop for every hospitality requisite.