What are the responsibilities and job description for the Dispatcher and Customer Service Representative position at DOUBLE A TRANSPORTATION LLC?
Job Summary
As a Dispatcher and Customer Service Representative, you’ll coordinate road transportation operations and keep freight moving smoothly from pickup through delivery. You’ll manage dispatch details, respond to customer questions, and share timely updates with drivers and internal teams. Your work connects transportation planning, logistics, and customer service to support reliable daily operations.
Duties
- Schedule and dispatch vehicles using vehicle dispatch software and transportation management systems; enter and verify shipment details.
- Manage phone calls with professional phone etiquette, resolve service questions, and communicate shipment updates clearly.
- Coordinate shipping and receiving, freight movements, and supply chain activities with drivers, customers, and third-party logistics (3PL) partners.
- Track vehicles and shipments using Global Positioning System (GPS) and Geographic Information System (GIS) tools; support fleet management and transportation planning.
- Maintain accurate records, review operational data, and communicate with internal teams. Your impact: Clear dispatch coordination helps customers and drivers stay informed and supports on-time freight movement.
Qualifications
- Strong communication, organizational, analysis, typing, data entry, and phone communication skills; demonstrated customer service experience is an asset.
- Familiarity with road transportation operations, dispatching, logistics, transportation management, and Department of Transportation (DOT) regulations is preferred.
- Proficiency with Microsoft Office is expected; experience with Oracle Transportation Management, AS400, or similar systems is an advantage.
- Knowledge of supply chain processes, shipping and receiving, GPS, GIS, or fleet management is helpful.
Pay: From $60,000.00 per year
Work Location: In person
Salary : $60,000