What are the responsibilities and job description for the Customer Service Dispatcher position at Arrow Workforce Solutions?
Pay: $21.50 per hour
Job description:
Title: Customer Service Representative/Dispatcher
Location: Imperial, PA 15126
Schedule:
- Monday–Saturday shifts: 7:00 AM–3:30 PM and 11:00 AM–7:30 PM (2 openings)
- Sunday coverage from 11/29/26 through 1/17/27
Pay Rate: $21.50/hr.
Position Overview
We are seeking a dependable and customer-focused Customer Service Representative to support daily logistics and customer communication operations. This role requires strong multitasking abilities, attention to detail, and the ability to work effectively in a fast-paced environment. Candidates should possess a positive attitude, excellent communication skills, and a reliable work ethic.
Key Responsibilities
- Conduct driver check-ins and assist with dispatch coordination
- Review delivery photos and verify delivery completion details
- Manage schedules and update dispatch information as needed
- Respond professionally to incoming calls and emails
- Communicate effectively with drivers, customers, and internal teams
- Maintain accurate records and ensure timely follow-up on issues
- Prioritize tasks and manage multiple responsibilities simultaneously
Qualifications
- Previous customer service, dispatch, or administrative experience preferred
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and email management skills
- Dependable attendance and punctuality
- Positive attitude and team-oriented mindset
Additional Information
- Business casual attire required
- No leggings or athletic wear permitted
- Overtime available during peak operational periods
- Reliability and professionalism are essential for success in this role
Application Question(s):
- How soon are you available to start working?
Experience:
- Dispatching: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $22