Assistant Store Manager - LRL

Job Responsibilities:

• Verify funds/accept keys prior to shift, complete store inspections;
• Contact dispatch when appropriate, contact Managers for any issues that appear concerning;
• Contact 911 for emergencies, ensure bartenders office is locked;
• Train and supervise bartenders, report FMLA call outs to HR;
• Create/maintain bartender schedule;
• Complete cash/electronic transactions;
• Inform guests that food and drinks are available, ensure food is rotated;
• Ensure registered paid gaming payouts are accurate;
• Redeem marketing coupons, offer players card to unrated players;
• Understand promotions and communicate them to guests, understand how to troubleshoot machines;
• Maintain overall tavern cleanliness, remove trash; verify store cleanliness and safety;
• Process ticket redemptions, process jackpots with appropriate ID and withhold tax as required;
• Understand company comp policy, maintain company policy for guest alcohol consumption;
• Maintain confidentially with all information,
• Approve jackpot payouts, address customer concerns/disputes;
• Confirm F&B deposit funds, prepare bank deposit slips, perform store inventories;
• Generate F&B orders, generate supply orders, review product orders from warehouse;
• Load dispenser funds at unscheduled times, complete e-drops, complete pre-drop;
• Ensure safety programs are properly implemented;
• Record progressive log readings, ensure displays are in accordance with company guidelines;
• Resolve gaming disputes and guest calls, complete all regulatory requests;
• Ensure that displayed licenses are current;
• Report employee and guest injuries;
• Perform other job duties as assigned.

The Assistant Store Manager reports to the Store Manager and is responsible for the supervision of Bartenders and location(s) assigned.

Job Requirements:

• At least 21 years of age;
• Prior experience in a customer service position handling cash transactions and safeguarding funds;
• Excellent customer service skills and ability to interact in a professional manner;
• Nice, friendly, and willing to work attitude;
• Excellent productivity, adaptability, self-drive, ownership and accountability, time management, focus;
• Ability to communicate precise and concise information to the right people at the appropriate time;
• Proficiency in the use of PC computer software (MS Word, Excel, PowerPoint, and Outlook);
• Gaming registration, other work cards may be required depending on jurisdiction;
• Ability to work varied shifts, including weekends and holidays when required;
• Ability to stand for long periods of time, bend and lift up to 25 pounds.