Sales Coordinator

Who We’re Hiring:

EMC Mechanical is searching for a Sales Coordinator to join our Service Department, responsible for supporting the distribution of work to both our Projects and Sales Teams. This individual will manage all communication with customers who have inquiries, service requests, or require quotes for ongoing or new projects. The Sales Coordinator position is a hands-on, fast-paced role that demands strong organizational skills and the ability to balance multiple priorities. As a key point of contact for our customers, this role involves frequent interaction, ensuring client needs are met efficiently and professionally. Additionally, the Sales Coordinator will play a vital role in refining procedures to improve accuracy and streamline operations in the department, contributing to the overall success of our service delivery.

Who We Are:

EMC Mechanical Services is the top choice for Commercial HVAC and Plumbing professionals in Richmond, VA!  With over a century of experience, an excellent reputation, financial stability, and a growing client base, EMC Mechanical Services is the company of choice.  Servicing Richmond since 1994, EMC offers employees more than just benefits, including work-life balance, paid training, apprenticeships, wellness programs, and more.  Apply now to join an organization rooted in the purpose of Installing Confidence.

What You’ll Do:

• Sales Team Support: Assist Sales Representatives in preparing proposals, contracts, and presentations for clients.
• Client Communication: Serve as a liaison between salesmen and clients, handling inquiries, scheduling meetings, and providing follow-up communications.
• Project Documentation: Organize and maintain accurate project files, including quotes, orders, contracts, and any client correspondence.
• Track Project Progress: Monitor project timelines and deadlines, ensuring that all stages of the sales process are completed on time.
• Order Processing: Coordinate the entry of sales orders and track order status, ensuring accurate processing and timely delivery of products or services.
• Coordinate with Departments: Work with internal teams, including Project Managers and purchasing, to ensure seamless project execution and client satisfaction.
• Report Generation: Prepare sales reports, forecasts, and pipeline updates for salesmen and management to review progress and performance.
• CRM Management: Maintain and update customer relationship management (CRM) systems with current data and project details.
• Scheduling & Logistics: Assist in scheduling site visits, product deliveries, and installation dates, ensuring alignment with the project timeline.
• Follow-up on Payments: Help track and follow up on client payments and billing status, collaborating with the finance team as needed.
• Sales Strategy Support: Contribute to brainstorming sessions and strategy meetings with the sales team, offering administrative and logistical support.
• Customer Service: Handle customer issues or concerns promptly, ensuring satisfaction and problem resolution in coordination with the sales team.

What You’ll Bring:

• Experience in the HVAC/plumbing industry is preferred.  Some coordination experience is also preferred.
• Natural strength in communication with people from varying backgrounds over different platforms including telephone, email, and in person.
• Reliable in both action and attendance.
• Highly organized and detail oriented.
• Ability to multitask and make decisions.
• Fluent English speaking and writing skills.
• A desire to learn and grow within our company.

What We Offer:

EMC Mechanical Services offers a wide range of employee benefits, including:

• A welcoming, family-oriented work environment that supports work/life balance.
• 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.
• Medical insurance with three plan choices, including Health Savings Account options.
• Dental insurance with two plan choices.
• Vision insurance coverage.
• Flexible spending account.
• Tuition reimbursement.
• Access to apprenticeship training programs.
• Scholarship opportunities for you and your family.
• Paths for cross-training and career advancement.
• Paid time off that accrues from day one.
• Employee Assistance Program for support when needed.

Not everyone may fulfill all the requirements listed here.  If you possess the necessary skills but are unsure about your background, please don’t hesitate to apply.  We welcome your application and are eager to explore the opportunity with you.  We’re constantly seeking individuals who can contribute to our company’s growth and success.

At EMC Mechanical Services, we are committed to cultivating an environment of mutual respect and inclusion.  We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex, national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ethnic origin, or any other characteristic protected by federal, state or local laws.

All aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.