Scarborough Car Wash

Job Summary:
The Convenience Store Team Member plays a vital role in delivering excellent customer service and ensuring efficient daily store operations. This position requires a friendly, dependable, and detail-oriented individual who can multitask in a fast-paced retail environment. Team members are responsible for maintaining a clean, organized, and fully stocked store while providing prompt and courteous service to all customers.

Supervisory Responsibilities:
•    None.
Duties/Responsibilities:

Customer Service
•    Greets customers warmly and assists with product selection and inquiries. Responds appropriately to customer issues.
•    Demonstrates and explains merchandise, suggesting options suitable for the customer’s needs. Assists customers with purchase decisions.
•    Answers customer’s questions about merchandise. Uses suggestive selling techniques to upsell featured items, boost store sales and promote store specials and loyalty programs. 
Sales and Cash Handling
•    Accurately operates cash register or point of sale devices. Collects and processes cash, credit and digital payments using the store point of sale system.
•    Handles refunds, exchanges and voids transactions according to company policy.
•    Maintains awareness of loss prevention and theft prevention procedures.
•    Follows all state and federal regulations for gas, alcohol, tobacco and lottery sales.
Merchandising and Inventory
•    Stocks shelves, coolers and displays to ensure products are readily available. Assists with inventory counts and receiving deliverables.
•    Rotates Merchandise following FIFO (First In, First Out) procedures. Checks expiration dates and removes outdated products.
Store Maintenance and Safety
•    Maintains cleanliness of sales floor, restrooms, food prep areas and exterior.
•    Follows food safety and sanitation guidelines when preparing food or beverages.
•    Ensures compliance with safety regulations and store policies. Reports equipment malfunctions or safety concerns promptly.
Teamwork and Operations
•    Collaborates with team members to maintain smooth shift operations. Adapts to flexible scheduling including evenings, weekends and holidays.
•    Prompt and regular attendance on required shifts. Maintains a clean and polished appearance. Adheres to uniform and dress code policies.
•    Supports management with daily, operational tasks. Follows opening and closing procedures.
•    Performs other duties as assigned.
 

Required Skills/Abilities: 
•    Excellent interpersonal and verbal communication skills.
•    Excellent active listening skills. Ability to learn quickly.
•    Excellent sales and customer service skills.
•    Comfortable working in a fast-paced environment. Ability to work as part of a team.
•    Ability to anticipate customers’ needs and resolve customer issues with tact.
•    Ability to operate or to quickly learn the store’s point-of-sale system.
Education and Experience:
•    High school diploma or equivalent preferred.
•    Previous retail experience preferred.
•    On-the-job training provided.
Physical Requirements: 
•    Prolonged periods of standing and walking throughout the retail space.
•    Must be able to lift up to 25 pounds at times.