What are the responsibilities and job description for the Customer Success Manager position at DOSS?
About Doss
DOSS is building an Operations Cloud for the real world.
A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:
Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation.
We recently raised a $55M Series B, co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC.
DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.
About The Role
DOSS is seeking a curious, proactive, and technically-leaning Customer Success Manager to join our growing post-sales team. The incumbent will serve as the primary point of contact for customers post-implementation, ensuring they’re fully utilizing and seeing value from DOSS, managing contract renewals, teeing up cross-sells/upsells, and collecting feedback. This role will partner closely with Technical Support Engineering, Implementation (PMO), Product, and Sales.
This role requires a customer-first and team-centric mindset, humility, confidence, and ability to tie software functionality to business impact and goals. The ideal candidate thrives in a fast-paced, autonomous startup environment, readily accepts feedback, and is invigorated by sailing into uncharted waters.
What You'll Do
DOSS is building an Operations Cloud for the real world.
A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:
- Procurement
- Inventory
- Orders
- Fulfillment
- Finance
Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation.
We recently raised a $55M Series B, co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC.
DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.
About The Role
DOSS is seeking a curious, proactive, and technically-leaning Customer Success Manager to join our growing post-sales team. The incumbent will serve as the primary point of contact for customers post-implementation, ensuring they’re fully utilizing and seeing value from DOSS, managing contract renewals, teeing up cross-sells/upsells, and collecting feedback. This role will partner closely with Technical Support Engineering, Implementation (PMO), Product, and Sales.
This role requires a customer-first and team-centric mindset, humility, confidence, and ability to tie software functionality to business impact and goals. The ideal candidate thrives in a fast-paced, autonomous startup environment, readily accepts feedback, and is invigorated by sailing into uncharted waters.
What You'll Do
- Own a portfolio of strategic customers supporting onboarding, adoption, and retention efforts
- Act as the primary DOSS POC and trusted advisor for operations, supply chain, finance, and executive stakeholders
- Run regular business reviews and executive presentations that clearly communicate DOSS’ ROI
- Ensure fidelity between a customer’s SOW and their DOSS instance
- Work closely with Product to collect customer feedback, informing the product roadmap
- Partner closely with Sales on expansion opportunities
- Own a renewal target
- 3 years as a Customer Success Manager (or similar customer-facing role) at a software or AI company
- 5 years of total relevant work experience (e.g., CS, consulting, program management, product, etc.)
- Experience working with enterprise or mid-market SaaS customers
- Superior presentation and communication skills, and ability to connect with diverse stakeholders
- Competitive salary meaningful equity
- 100% Coverage for individuals Premium medical, dental & vision coverage
- 401(k), immediate eligibility
- Lunch in-office 5 days/week (and dinner when needed)
- Flexible/unlimited PTO
- Commuter (BART/MUNI/CalTrain) and equipment stipends
- Wellness & Fitness stipend
- Generous parental leave
- Relocation assistance available
- In-office culture in San Francisco