Assistant Box Office Manager

Dort Financial Center is seeking a dedicated, organized, and customer-focused Assistant Box Office Manager to support ticket office and event operations.

Working closely with the Box Office Manager, this position helps supervise event staff, maintain events in the Etix ticketing platform, process ticket sales, and manage cash handling and reporting. The Assistant Box Office Manager provides exceptional service through face-to-face interactions, phone calls, and email communications.

This role also works with the Flint Firebirds to support season ticket memberships and individual game ticket sales. The ideal candidate is dependable, comfortable working with customers, and able to balance multiple responsibilities in a busy sports and entertainment environment.

Duties and Responsibilities

• Assist the Box Office Manager with daily ticket office operations and event preparation.
• Help supervise and coordinate event staff, including box office tellers, group sales staff, ushers, ticket takers, and parking attendants.
• Assist with staff scheduling and train employees on Etix, ticket sales, cash handling, and customer service procedures.
• Serve as the box office lead when assigned or when the Box Office Manager is unavailable.
• Actively support ticket sales initiatives and assist customers at the ticket window, by phone, and through email.
• Make customer calls regarding ticket sales, payments, and orders.
• Assist with building and updating events in Etix, including seating, pricing, ticket inventory, and promotional offers.
• Communicate box office and event policies clearly to staff, patrons, and clients.
• Prepare and maintain event sales, ticketing, and financial reports.
• Balance cash drawers and the safe, prepare bank deposits, and assist with cash counting during and after events.
• Document transaction discrepancies and assist with reconciliation.
• Work with the Flint Firebirds to sell, process, and maintain season ticket memberships and individual game tickets.
• Assist with will call, ticket delivery, and customer account updates.
• Respond professionally to patron questions and concerns, escalating issues when needed.
• Coordinate with event staff to resolve ticketing and guest entry issues.
• Protect customer information and follow established payment processing and cash handling procedures.
• Perform other duties as assigned by the Box Office Manager.

Qualifications

• Minimum of 1–2 years of experience in ticket sales, box office operations, customer service, cash handling, or a related field.
• Experience working with point-of-sale systems, ticketing software, or comparable transaction systems. With experience in ticketing platforms such as Ticketmaster, Paciolan, Etix, or comparable systems.
• Strong attention to detail and accuracy in handling financial transactions.
• Excellent customer service, communication, and interpersonal skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong organizational skills and ability to manage multiple responsibilities.
• Basic proficiency in Microsoft Office, including Excel.
• Ability to work independently and as part of a team.
• Availability to work evenings, weekends, and holidays based on the venue's event schedule.
• Previous lead, supervisory, or staff training experience.
• Familiarity with daily cash reconciliation, ticket sales reporting, and event settlements.
• Knowledge of reserved seating, general admission, group ticket sales, and ticket inventory procedures.

Benefits

Subject to employment status, eligibility, and applicable plan terms:

• Competitive compensation based on experience.
• Health and dental insurance.
• Paid vacation and paid time off.
• Complimentary tickets to select events.
• Employee discounts on concessions and merchandise.
• Commission opportunities

Schedule and Location

This is an on-site position in Flint, Michigan, with a mix of daytime, evening, and weekend hours. Holiday availability and additional hours may be required based on the event schedule.

Candidates must be able to reliably commute to Flint, MI 48503, or relocate before starting employment.

Why Join Dort Financial Center?

Dort Financial Center offers the opportunity to play an important leadership role in a dynamic sports and entertainment environment. The Box Office Manager will contribute directly to the success of live events, support memorable guest experiences, and help strengthen the venue's ticketing operations.

How to Apply

Submit your salary expectations, resume and a brief summary of your relevant experience through this posting or by email to Jeremy Torrey at jeremy@dorteventcenter.com.

Job Types: Part-time, Full-time

Pay: From $13.75 per hour

Expected hours: No less than 32.0 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person

Salary : $14