Director of Student Concerns (Attendance, Transfers, and Family Support)

Director of Student Concerns (Attendance, Transfers, & Family Support)

To be determined by the district's Director Salary Schedule (Scale 130)

1. Master's Degree or higher (Educational Leadership/Administration, School Counseling, Social Work, Psychology, Education or related field)
2. Valid South Carolina educator certification (e.g., School Administrator, Principal, or District-level certification)
3. A minimum of 5 years of experience in a leadership or supervisory role at the school or district level
4. Demonstrated experience in one or more of the following areas preferred: Attendance/Truancy, Student Support/MTSS, School administration, Student discipline procedures, Student transfer process, family engagement, and Collaboration with external agencies (DSS, DJJ, courts, law enforcement, and mental health providers)
5. Other alternatives to the above as determined by the Board 

The Director of Student Services will serve as the district's centralized authority for student and family-facing processes, ensuring consistency, compliance, equity, and timely resolution across all schools. 

1. Provides districtwide oversight of attendance monitoring, intervention, and truancy prevention systems
2. Supervises/oversees Student Services Coordinators and attendance staff
3. Reviews truancy cases, including documentation, compliance, and timelines
4. Coordinates DSS referrals, DJJ requests, Family Court packets, and court referrals
5. Collaborates with school administrators to implement proactive attendance interventions
6. Analyzes attendance data to identify trends, risk factors, and early warning indicators
7. Serves as the primary point of escalation for complex student and parent concerns
8. Ensures timely, equitable, and transparent resolution of concerns
9. Supports schools and departments in responding to sensitive or high-impact cases
10. Strengthens family communication by providing consistent processes and expectations
11. Provides oversight of all student transfer requests, ensuring consistency, equity, and compliance
12. Coordinates transfer reviews, decisions, and documentation
13. Provides oversight of appeals related to transfers, attendance, and student services decisions
14. Ensures interpreter and translation support is provided, as needed, for families during transfer requests and appeals processes
15. Provides oversight of attendance, truancy, and student services hearings
16. Supervises the district Hearing Officers
17. Reviews hearing outcomes and appeal processes
18. Ensures adherence to district policy, state law, and due process requirements
19. Ensures interpreter services are consistently available for hearings and due process proceedings to support full participation of multilingual families
20. Serves as the district's Student and Family Ombudsman
21. Advocates for fair processes while ensuring policy compliance
22. Facilitates conflict resolution between families and schools
23. Promotes trust, transparency, and accountability across student services
24. Provides oversight of civil rights data collection related to attendance, discipline, and student services
25. Ensures accurate documentation and reporting for audits and state/federal compliance
26. Monitors equity in attendance, transfer, and disciplinary outcomes
27. Supports continuous improvement through data-informed decision-making
28. Performs other duties assigned by the Superintendent or Designee.