What are the responsibilities and job description for the BDC SPECIALIST position at Doral Automotive Group?
Doral Automotive Group
Job Description
Position
BDC Specialist
Department
Sales
Reports To
BDC Manager
Position Summary
BDC Associates will be responsible for handling all Service internet Chats, Incoming appointment calls as well as confirming service appointments and performing follow-up for upcoming services
The Business Development Center (BDC) Associate is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service, and sales departments within the dealership.
Position Responsibilities
- Gather accurate customer information to create a database for continual follow-up and retention
- Build and maintain knowledge of product information, current sales pricing and dealership and manufacturer events and promotions
- Utilize computer & phone skills within our Internet department to increase appointments, sales, and customer retention
- Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers
- Agents must adhere to Doral Auto Group phone scripts
- Log all customer comments into Dealership’s CRM
- Schedule follow-up contact if no appointment is made in Dealership Management System
- Confirm scheduled appointments with future customers
- Post scheduled appointments on appointment board in the Business Development Center
- Re-schedule "no-show" customer appointments
- Follow-up with sales or service department to determine if the appointment was kept and what the outcome was
- Schedule future contact as needed
- Maintain and update customer changes in database
- Contact current customer base on current marketing incentives
- Complies with Company policies and procedures
Position Requirements and Qualifications
- Ability to present information in a clear and professional manner
- Ability to manage one's own time effectively
- Ability to type efficiently
- Basic & phone computer skills
- High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. 18 years or older required.
- Acceptable driving record and a valid driver's license in your state of residence necessary for select roles