Customer Service Representative

???? Elmwood Park, NJ | Full-Time | On-Site
Pay: $22–$26 per hour, depending on experience
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. with Rotating Saturdays

An established residential home services company is seeking a dependable, customer-focused Customer Service Representative to join our team in Elmwood Park, NJ.

If you enjoy helping people, coordinating busy schedules, and keeping things organized in a fast-paced environment, this is an opportunity to make a meaningful impact every day.

This search is being conducted confidentially. Company details will be shared with candidates during the interview process.

As a Customer Service Representative, you'll be a primary point of contact for customers and an essential connection between our office and field teams. Your responsibilities will include:

• Answering inbound calls and assisting customers with scheduling and service needs

• Providing professional, empathetic, and solution-focused customer support

• Managing a high volume of calls while maintaining accuracy and attention to detail

• Coordinating with technicians and internal teams to keep appointments running smoothly

• Communicating appointment details, service updates, and schedule changes

• Addressing customer concerns and following through on outstanding issues

• Maintaining accurate customer records and documenting interactions

• Identifying opportunities to recommend services that meet customer needs

• Learning our services and processes to become a trusted resource

• At least one year of customer service experience preferred, especially in residential home services such as garage doors, HVAC, plumbing, or electrical

• Previous scheduling or dispatch experience is a plus

• Familiarity with ServiceTitan is helpful; training is available

• Strong communication and active listening skills

• The ability to multitask, prioritize, and stay organized in a busy environment

• A calm, professional approach to handling customer concerns

• Dependability, attention to detail, and a team-focused mindset

• Bilingual English/Spanish skills are a plus

• High school diploma or equivalent required

• Availability to work Monday–Friday, 8:00 a.m.–5:00 p.m. with Rotating Saturdays

• Hourly pay: $22–$26, depending on experience

• Structured training and ongoing support

• Career growth and advancement opportunities

• Health, dental, and vision insurance

• Paid time off and paid holidays

• 401(k) with company match

• Employee discounts

• Employee referral program

• Recognition for strong performance and contributions

We're looking for someone who takes pride in helping customers and supporting a team. If you're organized, dependable, and ready for your next opportunity, we'd love to hear from you.

Apply today to be considered for this confidential opportunity.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Door Works may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.