What are the responsibilities and job description for the Oracle Business Operations Specialist position at Donyati?
Need experience with Public Sector
About the Engagement.
We are seeking senior consulting professionals to assess and redesign a county government's enterprise governance and operating model. The engagement focuses on organizational effectiveness, governance, business process standardization, and executive decision making, with Workday serving as the enabling platform.
Key Responsibilities
Evaluate Post-Go-Live Processes and Projects
- Assess schedules, action logs, RAID (Risks, Assumptions, Issues, Dependencies) trackers, and meeting documentation for stabilization efforts.
- Ensure cross-team deliverables are aligned with timelines and escalation paths are clearly defined.
Deliver Structured Operational Models for Business Teams
- Analyze existing Oracle-enabled business processes across functions such as HR, Finance, and Procurement.
- Support development of operational models for service delivery, process ownership, SLAs, and resource needs.
- Assist in creation of playbooks, swimlane diagrams, and RACI matrices.
Analyze Operational Data to Identify Gaps and Opportunities
- Collect and analyze data from Oracle SaaS platforms, ticketing systems, and manual trackers.
- Identify process inefficiencies, user friction points, and underutilized functionality.
- Support root cause analysis and present findings through dashboards, summaries, and reports.
Provide Administrative and Communication Support for Operations Teams
- Prepare meeting materials and manage documentation workflows.
- Update SOPs and maintain centralized documentation repositories.
- Ensure accurate communication of timelines, process changes, and ownership across teams.
Facilitate Cross-Functional Alignment Between Business and IT
- Act as a liaison between business operations teams and technical teams.
- Ensure operational models are executable and aligned with system capabilities.
- Track enhancement requests and ensure business requirements are clearly translated
Experience
- 10 years of experience in business operations, process analysis, or a related analytical role.
- Hands-on familiarity with Oracle SaaS platforms (ERP, HCM, or EPM) in a post-implementation or operational support environment.
- Experience working in public sector, government, or regulated environments preferred.
Technical Skills
- Working knowledge of Oracle Fusion Cloud modules including Financials, Procurement, and/or HCM.
- Proficiency with ITSM/ticketing platforms (e.g., ServiceNow, Jira) and process documentation tools.
- Ability to collect, analyze, and visualize operational data using dashboards, reports, and summaries.
- Familiarity with RACI matrices, swimlane diagrams, and SOP development methodologies.
Competencies
- Strong analytical and problem-solving skills; able to identify root causes and translate data into actionable recommendations.
- Excellent written and verbal communication; capable of clearly conveying process changes and status updates to diverse audiences.
- Organized and detail-oriented; able to manage multiple documentation workflows and deadlines simultaneously.
- Collaborative and adaptable; comfortable working across business and IT teams in a dynamic post-go-live environment.
Education
- Bachelor’s degree in business administration, Information Technology, Public Administration, or a related field required.
- Master’s degree or relevant certification preferred.