[On-Call] Banquet Captain

Job Details

Description

Join Our Team as an [On-Call] Banquet Captain for AC Hotel Residence Inn Reston!

At AC Hotel/Residence Inn Reston, you'll thrive in a sophisticated and dynamic environment. Our hotel, located at Reston Gateway and adjacent to Metrorail, features modern designs and top-notch amenities, including a state-of-the-art fitness facility and a spa-style indoor pool. You'll be part of a team that values collaboration and innovation, with vibrant spaces like the Syn Lounge and SEVEN Restaurant & Bar fostering a positive atmosphere. Join us to create memorable experiences for guests while enjoying a supportive and inspiring workplace. Working here, you can enjoy the convenience of being in a prime location, with easy access to transportation, entertainment, and shopping.

Position Summary

As an On-Call Banquet Captain at AC Hotel Residence Inn Reston, you are the driving force behind flawless event execution. With a sharp eye for detail and a calm, confident presence, you lead banquet teams through setup, service, and breakdown—ensuring every event reflects the elevated standards of branded experience.

You coordinate with culinary, sales, and operations teams to deliver seamless service, whether it's a sleek corporate mixer or a warm, extended-stay celebration. Your leadership fosters teamwork, efficiency, and a guest-first mindset, creating memorable moments that align with our modern sophistication and welcoming spirit.

This on-call role offers flexibility and the opportunity to lead in a fast-paced, guest-centric environment where no two events are the same.

Why You'll Love Working With Us

• Location, Location, Location: Our hotel is situated at the heart of Reston, adjacent to the Reston Town Center Metro Station and the vibrant Reston Town Center. Enjoy the convenience of being in a prime location with easy access to transportation, entertainment, and shopping.
• Dynamic Work Environment: Contribute to the success of a vibrant kitchen team that values collaboration, efficiency, and excellence in every task.
  
  

Essential Functions

Ensure that once a booking is confirmed, all details and requirements are noted, including but not limited to the number of covers, where to assemble, where to serve, details of the menu, plan of tables, and entertainment.

• Compile duty rosters, making certain that adequate numbers of experienced staff will be on duty.
• Greet the host and circulate during the course of the function to ensure availability in the event of a problem or complaint.
• Check the function room and cloakrooms for cleanliness before guests arrive, table layout, and stipulated specific requirements to enable shortcomings to be rectified.
• Brief the bar and waiting staff before the function commences.
• Ensure that surplus equipment is removed once the function is over and returned to its correct storage place.
• Give the guest letters and comments to the catering manager.
• Work closely with the sales department to maximize revenue.
• Maintain written and verbal communication with meeting planners and groups to determine setups, numbers attending, types of facilities required, meal arrangements, and other special needs.
• Upsell convention and conference service capabilities. Contact clients to sell special amenities and/or extras to enhance meetings.
• Guide clients through property limitations.
• Extensive knowledge of hotel features.
• Know meeting room sets and A/V requirements.
• Ensure that all safe food-handling procedures are followed by staff (HACCP)
• Ensure the cleanliness of the meeting space and storage spaces before, during, and after a function.
• Responsible for following proper requisitioning procedures for alcohol and/or mixers.
• Responsible for creating an accurate function/catering event bill/invoice for the client.
• Responsible for training, supervising, and monitoring alcohol awareness programs, such as TIPS are followed by the staff.
• Responsible for requisitioning/ordering necessary A/V equipment or additional equipment as needed from outside vendors.
• Responsible for the maintenance and storage of all A/V and other equipment.
• Responsible for the banquet linen inventory, including but not limited to storage, inventory process, and pre-staining of linen.
• Responsible for the proper setup of each function.
• Responsible for the proper setup and storage of banquet props, china, silverware, and service ware.
• Responsible for maintaining and ordering banquet disposables and food items within budgeted amounts.
• Responsible for training and supervising staff on proper service standards and hotel or brand guest service standards.
• Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
  
  

Education And Experience

• Previous sales/catering experience.
  
  

Skills And Abilities

• Good Communication Skills
• Excellent listening skills.
  
  

Benefits And Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.