Technical Support Specialist (Full-Time)

Summary: The Technical Support Specialist serves as the primary technical and administrative interface for organizational survey initiatives. This role is responsible for executing tasks related to the full lifecycle of online surveys, ensuring technical reliability, data integrity, and effective provider communication. The Specialist works closely with Data Analysts to maintain compliance with established data collection policies, principles, and procedures

Job Title: Technical Support Specialist (Full-Time)

Location: Albany, NY 12206

Target Work Schedule: Monday to Friday 9AM-5PM

Target Duration/End Date: August 2028

Description of Roles and Responsibilities:

· Survey Lifecycle Tasks:

· Execute the opening and closing of online surveys according to established timelines

· Coordinate and validate survey logistics, ensuring that live/closed status accurately reflects the survey schedule

· Provider Communication & Compliance:

· Proactively manage provider outreach, including notifications of survey availability and status

· Monitor and communicate with non-responding providers to ensure high participation rates and timely submissions

· Data Quality Assurance (QA) & Integrity:

· Conduct comprehensive reviews of survey submissions to identify data anomalies and inconsistencies

· Perform triage and coordination for Quality Control, serving as the point of contact for providers regarding data validation and clarification.

· Regularly report on non-responder status and data integrity metrics to Data Analysts and leadership

· Technical Support & Stakeholder Coordination:

· Act as the liaison between end-users and IT services, submitting and tracking ITS requests on behalf of Center staff

· Communicate critical system issues, technical errors, or data anomalies to Data Analysts immediately upon discovery

· Policy Compliance:

· Adhere strictly to all DAIS policies, principles, and standard operating procedures (SOPs) regarding data collection, processing, privacy, and reporting

· Core Competencies:

· Professional Rigor: Strong attention to detail

· Communication: Excellent verbal and written communication skills, with a professional demeanor when interacting with external providers.

· Problem-Solving: Ability to triage technical and data-related issues rapidly and communicate with staff to determine effective solutions

· Regulatory Adherence: Demonstrated ability to follow strict institutional protocols and data handling policies

Mandatory/Minimum Qualification, Skills, Experience Requirements:

Associate or Bachelor's degree preferred. And at least three years of relevant experience

Qualification, Skills, Experience Requirements:

· Candidates should be dependable, detail-oriented, and highly motivated individuals able to work in a fast-paced, high-volume office environment

· The successful candidate should be willing and able to multitask and move from assignment to assignment as deadlines and priorities change

· Knowledge of complex databases and how to learn new processes quickly and efficiently is a must

· Must have good interpersonal skills to effectively communicate with both internal and external consumers

· Two-year minimum experience working in a professional IT based setting

· Excellent working knowledge of Microsoft Office (specifically Excel, SharePoint and Access)

· The ability to enter data into, and extract data from, electronic databases

· The ability to work independently and on a team with different personalities

· The ability to handle multiple, shifting priorities

· Good interpersonal skills to communicate effectively with internal and external entities

· The ability to walk through complicated technical ideas or tasks with individuals without an IT background

(Resume must stand alone in demonstrating qualifications and experience)

Other Notes:

1. Resume must stand alone in demonstrating qualifications and experience

2. Please take a moment to review the job details, including qualification requirements, location, duration, and pay rate, before you apply

3. Please complete the screening questions for your application or include a cover letter with more information for us and the hiring team to consider

4. We encourage you to complete the Skills Tests to demonstrate your skills

5. Where required, consider submitting proof of licensure with your application

6. Where applicable, consider including samples or examples of your work that demonstrate your capabilities with your application

7. Where relevant, please include your LinkedIn page, at least 3 professional references, a copy of your diploma or other proof of licensure/professional certifications, and your USC / GC / H4 / H1B. We do not accept C2C applicants without this information

8. Your application must have your full legal name and current contact information

9. There may be cases where the hiring team requires two or more professional references with application

10. We partner with companies to offer and deliver projects and solutions to our clients Some positions may be hired through our partners

(Ref#:25827)

Why work with us:

At Donia, we foster a culture of growth. We recognize that everyone brings unique skills and experiences to their work and that the company is better for such diversity. We encourage you to pursue your interest and grow within the company. We promote from within because we value and reward contributions

About us:

We are a Business Management Consulting, Staff Augmentation and Workforce Solutions firm

Our founder is an engineer and seasoned business management consultant. The values of precision, quality, and reliability are embodied in all our work

We aim to delight our clients through the high quality of our service. So much so, that almost all our contracts are through Word of mouth and referrals. Because for over fifteen years, we have worked with Non-profits, City, State, and Federal Agencies – strategizing and putting together specialized teams that can tackle any project

Donia's team of collaborative solution-finders will meet you where you are and build the system that will get you to your goals. Let us know how we can use our Business Consulting and Staff Augmentation and Workforce Solutions expertise to help you

Donia LLC is an equal opportunity employer

Pay: $26.00 - $31.00 per hour

Application Question(s):

• Did you review and are okay with the job details - including qualification requirements, location (including In-Person as applicable), duration, and pay rate W2 ?

Ability to Commute:

• Albany, NY 12206 (Required)

Work Location: In person

Salary : $26 - $31