CUSTOMER SERVCIE BILLING SPECIALIST

info@doneyparkwater.com * www.doneyparkwater.com

Customer Service Billing Specialist

JOB DESCRIPTION

Doney Park Water is a private water utility of approximately 3,600 members that covers a forty-four square mile area. This is an excellent career opportunity. We are looking for an energetic and enthusiastic individual to fill the role of Customer Service Billing Specialist. The current opening is a benefited full-time position and will be trained and supervised by two employees. The regular work week schedule is Tuesday – Friday, 7:00am to 5:00pm. (Job descriptions are intended to present a general list of the tasks/duties and is not intended to reflect all duties performed within the job)

The Customer Service Billing Specialist is responsible for multiple areas in the front office.

· Accounts Receivable – (multiple payment types, auto pay, etc.)

· Monthly account billing

· Managing backflow program

· Administer automated meter reads

· Daily service order creation

· Generating disconnect statements

· Account establishment

· Daily leak usage reports & discrepancies

· Water line locate requests

· Customer complaints

· Non-compliance Issues

· Board meeting preparation & minutes

· Collections

· Blue stake letters

· Invoicing for repairs

· Monitoring payment arrangements

· Final account billing

· Bank deposits

· Daily cash drawer reconciliation

· Electronic meter reads

IDEAL CANDIDATE

· Previous utility billing/customer service a plus

· Professional, courteous, and patient customer assistance to the public and with co-workers

· Must have an abundant knowledge of computers and software applications, we operate multiple software programs

· Analytical math skills and troubleshooting are essential

· Knowledge of our By-laws and Tariff’s and compliance requirements

· Able to work effectively on their own and under direct supervision

· Data analysis

· Written and verbal communication is critical

· Microsoft office proficiency

· Accurate 10key data entry

· Reliable and Honesty

QUALIFICATIONS

High School Education or GED. Four – Five years’ experience in the Utility service industry preferred or a bachelor’s degree in a related field. Other combinations of experience and education may be considered. Must possess, or obtain upon employment, a valid AZ driver’s license.

• TO APPLY FOR THE POSITION
• Please visit our website at: www.doneyparkwater.com to complete your application for employment and to submit your resume.
• To submit your resume & application, please email them to: info@doneyparkwater.com
• We will be scheduling interviews October 13th thru October 16th 2026.

Drug testing may be required. Resumes will be reviewed on a comparative basis and only those most qualified for the position advertised will be selected for an interview. Two to four references are required, and employment verification will be obtained. This position does require extended periods of time sitting at a desk with a computer.

COMPETITIVE WAGE & BENEFITS PACKAGE

Hiring Range: $20.00/ $25.00

401K Program with employer match

Medical Insurance, Vision & Dental (No cost for employee only coverage)

Vacation: 2 wks a yr. After 5 yrs of employment 3 wks a yr. After 10 yrs of employment 4 wks a yr

Sick: 10 days yr

Short- & Long-Term Disability

Life Insurance

11 Paid Holidays

Equal Opportunity Employer

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $25