What are the responsibilities and job description for the Customer Service Representative (Wednesday to Sunday 8 AM to 4 PM) position at Done Right Today Plumbing, Heating, & Air Conditioning?
Customer Service Representative
Done Right Today, a dynamic, family owned and operated Plumbing/HVAC business is growing again! We are seeking a highly skilled Customer Service Representative to join our team at our Wilmington, DE location.
Responsibilities
· This position is responsible for answering incoming phone calls (existing customers), providing exceptional customer service
· Our associates must have strong skills and a willingness to learn and grow
· Strong customer service attitude
· Excellent interpersonal skills with the ability to interact with all types of customers
· Able to plan and schedule work rather than just react
· Able to "think on your feet" to provide customers with needed information for their specific installation or repair
· Ability to work as part of a team
· Service and making sure all ticket information is entered in the computer correctly
· Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software
· Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated
Qualifications
· We are looking for someone with 3-5 years of customer service experience (HVAC / Plumbing experience is a plus)
Benefits
· You will be given an opportunity to grow professionally, personally and financially
· We offer a very competitive salary and many other family-oriented benefits
· Paid vacation, paid holidays, and medical benefits
Job Type: Full-time
Pay: Up to $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Service Titan Software: 1 year (Preferred)
- Call Center: 3 years (Preferred)
Ability to Commute:
- Wilmington, DE 19804 (Preferred)
Work Location: In person
Salary : $22