Appointment Setter / Purchasing Service Representative

As a Purchasing Service Representative you will connect with individuals who have expressed interest in selling their vehicle through Kelley Blue Book, Facebook Marketplace, and similar platforms. You will schedule appointments and work with customers to purchase used vehicles, creating a positive, easy, low-pressure experience. This is an ideal position for someone with a background in customer service, hospitality, or call centers who thrives in a structured, team-oriented environment.

• Make a high volume of outbound calls (60 per day) to qualified leads
• Schedule appointments for customers to bring in their vehicles to be appraised and purchased
• Respond to leads via phone, text, email, and messaging platforms
• Provide a friendly, professional, and helpful first impression of the dealership
• Follow up consistently with prospective sellers to maintain engagement
• Coordinate with the sales and purchasing teams to ensure smooth appointments
• Support the purchasing team with administrative and communication tasks

• Sell cars
• Appraise cars
• Be an expert on cars

• Consistent and dependable - shows up ready to work and follows through
• Process-oriented - comfortable following established systems and workflows
• Team-focused - cooperative, easy-going, and supportive of others
• A strong listener - empathetic, patient, and able to understand customer needs
• Positive communicator - friendly, approachable, and non-confrontational
• Hardworking - motivated with a strong work ethic and drive to meet goals
• Great on the phone - excellent phone etiquette and able to connect with others quickly

• Schedule: Approximately 10:00 AM – 6:00 PM, Monday–Friday
• No Sundays! Every other Saturday
• Flexibility to work occasional evenings as needed to accommodate customers

Compensation:

• Base pay bonus per vehicle purchased
• Team bonuses for achieving monthly goals

• Health insurance through Blue Cross & Blue Shield
• Dental Insurance
• Vision Insurance
• Paid time off
• Employee discounts
• Supportive, team-oriented work environment
• Opportunities for growth within a stable, family-owned company

At Don Hattan, we believe in taking care of our people and creating a workplace where employees feel supported, valued, and set up for success. If you enjoy helping others, working as part of a team, and being in a consistent, structured role where your effort directly impacts results, we’d love to meet you!

Don Hattan is an equal opportunity employer and is committed to creating an inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected class.