What are the responsibilities and job description for the Services Solutions Director position at Domo?
Company Overview
Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.
Position Summary
The Services Solutions Director is a senior individual contributor responsible for designing, shaping, and scoping outcome-driven services engagements that accelerate customer adoption, expand platform value, drive credit consumption, and support renewals and growth across both new logo and existing customers.
This role sits at the intersection of sales, solution design, services strategy, and go-to-market execution. The ideal candidate can lead consultative discovery, translate business priorities into practical solution roadmaps, structure low-risk and high-value services engagements, and create clear commercial artifacts including proposals, estimates, and Statements of Work (SOWs).
In addition to supporting strategic opportunities, this role helps scale Domo’s services business by improving repeatable offerings, scoping frameworks, estimation methods, partner guidance, and field enablement. This person will play a key role in evolving how Domo packages, positions, and sells services, including traditional implementation work, outcome-based consulting engagements, and emerging AI and agentic solutions.
Key Responsibilities
Domo is an equal opportunity employer
Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.
Position Summary
The Services Solutions Director is a senior individual contributor responsible for designing, shaping, and scoping outcome-driven services engagements that accelerate customer adoption, expand platform value, drive credit consumption, and support renewals and growth across both new logo and existing customers.
This role sits at the intersection of sales, solution design, services strategy, and go-to-market execution. The ideal candidate can lead consultative discovery, translate business priorities into practical solution roadmaps, structure low-risk and high-value services engagements, and create clear commercial artifacts including proposals, estimates, and Statements of Work (SOWs).
In addition to supporting strategic opportunities, this role helps scale Domo’s services business by improving repeatable offerings, scoping frameworks, estimation methods, partner guidance, and field enablement. This person will play a key role in evolving how Domo packages, positions, and sells services, including traditional implementation work, outcome-based consulting engagements, and emerging AI and agentic solutions.
Key Responsibilities
- Lead consultative discovery with business and technical stakeholders to identify customer priorities, clarify desired outcomes, and define the most effective services approach;
- Design and scope services engagements that accelerate adoption, support measurable business value, increase platform and credit consumption, and create a path for renewal and expansion;
- Partner early with Sales, Customer Success, and other internal stakeholders on strategic or complex opportunities to shape solution direction, service strategy, and phased roadmaps;
- Translate customer needs into clear commercial and delivery artifacts, including solution summaries, proposals, level-of-effort estimates, pricing recommendations, assumptions, exclusions, success criteria, and Statements of Work;
- Drive consistency and rigor in scoping by applying structured estimation logic, risk identification, dependency management, and clearly defined deliverables and boundaries;
- Help evolve Domo’s services packaging strategy by contributing to modular, repeatable, and outcome-based offerings that balance customer flexibility with delivery clarity and margin discipline;
- Support services pipeline development by identifying opportunities for attach, expansion, and value realization through sales activity, customer signals, roadmap conversations, and platform usage patterns;
- Serve as a key pre-sales partner across multiple services motions, including Professional Services, partner-led delivery, specialized consulting, and AI-related solution opportunities;
- Enable internal field teams through playbooks, templates, frameworks, training, and best practices that improve how services are positioned, scoped, sold, and handed off;
- Review and guide partner-led scopes and partner-authored SOWs to ensure alignment with Domo standards, protect delivery quality, and reduce downstream risk;
- Partner with post-sales and delivery teams to ensure clean transition from pre-sales to execution, including knowledge transfer, scope intent, assumptions, risks, and customer context;
- Contribute to the ongoing refinement of Domo’s services go-to-market model, including proposal frameworks, SOW standards, estimation methodology, and scalable pre-sales processes;
- Support the design and scoping of AI-enabled, automation-driven, and agent-based solutions by translating business use cases into practical implementation approaches and service plans.
- 7 years of experience in solution consulting, professional services, solution architecture, pre-sales services, or a related customer-facing role within SaaS, data, analytics, or enterprise technology;
- Demonstrated success scoping and structuring services engagements, including consultative discovery, solution design, estimation, proposal development, and SOW creation;
- Strong business acumen with the ability to connect customer priorities, business outcomes, platform capabilities, and commercial structure into a coherent services recommendation;
- Experience working across complex stakeholder environments, including Sales, Customer Success, Delivery, Partners, and executive customer audiences;
- Strong understanding of solution architecture, data ecosystems, analytics workflows, governance considerations, adoption planning, and implementation strategy;
- Ability to frame and package services in a repeatable yet tailored way, including phased roadmaps, modular service constructs, or outcome-based engagement models;
- Experience working with partners in co-sell, co-scope, or co-delivery environments, including reviewing partner-authored scopes or enabling partner quality and consistency;
- Familiarity with AI, automation, workflow, or agent-based solution patterns and the ability to apply them pragmatically in customer-facing services conversations;
- Strong written and verbal communication skills, with the ability to produce polished customer-facing and internal-facing materials;
- Strong executive presence and the ability to navigate both strategic business conversations and practical delivery considerations;
- Hands-on familiarity with Domo is strongly preferred, especially in areas such as data integration, visualization, App Studio, Workflows, Domo Everywhere, and AI-related capabilities;
- Bachelor’s degree in business, analytics, computer science, information systems, or equivalent practical experience; advanced degree is a plus;
- Ability to travel up to 10–20% as needed for strategic workshops, customer meetings, partner planning, and internal onsite sessions.
Domo is an equal opportunity employer