Hotel Front Desk Agent

Job Overview
We are seeking an energetic and personable Hotel Front Desk Agent to be the welcoming face of our property. In this role, you will greet and register guests, provide exceptional service throughout their stay, and handle check-out and billing with accuracy and efficiency. You will also assist with reservations, act as a hotel operator, perform concierge duties, and coordinate with other hotel teams to ensure a seamless guest experience. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and enjoys problem-solving. Flexibility to work weekends, evenings, holidays, and occasional night shifts is required.

Responsibilities

• Welcome guests with warmth and professionalism, making every interaction memorable.
• Manage check-in, check-out, and guest account settlements efficiently.
• Handle inquiries, requests, and complaints promptly, providing effective solutions.
• Maintain accurate guest records and reservations.
• Operate phone systems to direct calls and manage communications.
• Provide information about hotel amenities, services, and local attractions.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Conduct night audits and ensure all financial transactions are accurately recorded.
• Uphold hotel policies while delivering a positive guest experience.
• Serve as a professional representative of the hotel to guests, visitors, and vendors.
• Assist with special activities and events, providing information to guests and staff as needed.
• Monitor and report any security issues to management.
• Manage inbound and outbound mail, packages, and courier services.
• Set up, restock, and clean up the daily Continental Breakfast service.
• Perform additional duties as assigned by management.

Requirements

• High School Diploma, G.E.D., or equivalent.
• Minimum of 1 year experience as a Hotel Front Desk Agent (preferred).
• Proven experience in customer service with strong people skills.
• Exceptional conflict resolution, negotiation, and problem-solving abilities.
• Ability to analyze guest needs and provide tailored solutions.
• Strong verbal and written communication skills.
• Flexibility to work nights, weekends, holidays, and variable shifts.
• Excellent organizational skills with strong attention to detail.
• Positive, upbeat attitude with the ability to perform well under pressure.
• Ability to build lasting relationships with guests, colleagues, and business partners.

Why Join Us?
As a Front Desk Agent, you play a key role in creating unforgettable guest experiences. Your energy, professionalism, and dedication will help shape the first and last impressions our guests take home.

Job Type: Part-time

Pay: $13.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $13 - $16