What are the responsibilities and job description for the Dolly Parton's Stampede - Call Center & Guest Services Lead position at Dolly Parton's Stampede?
We are a collection of family-friendly fun attractions in Pigeon Forge, TN. Our Guest Service Lead is a part of each attraction, Dolly Parton's Stampede, Pirates Voyage, Hatfield & McCoy Dinner Feud, Titanic, and The Comedy Barn. Join our team so we can "Greatly Exceed Expectations" together!
Availability must include nights and weekends.
Essential Duties And Responsibilities
Availability must include nights and weekends.
Essential Duties And Responsibilities
- Assist all guest service agents in a professional manner with admission, reservations, ticket changes, and other attendance-related needs and requests.
- Accurately run reports using various tools.
- Consistently reflect a courteous, upbeat, and positive attitude towards co-workers and guests, exemplifying, promoting, and advancing a culture of outstanding customer engagement and service.
- Maintain and display a working knowledge of the theaters and attractions.
- Resolve mistakes, errors, and issues related to bookings and or reservations.
- Capable of accurately entering data into the ticketing system and always displaying an excellent telephone presentation.
- The guest service lead handles a variety of duties by cross-training, including ticket booth, greeting, and phone reservations.
- At least 18 years of age.
- Availability to work nights, weekends, and holidays.
- Education requirements include a high school diploma / GED or equivalent combination of education and experience.
- Continuous sitting and stationary work.
- Continuous hearing and oral communication at a conversational level and at a high acuity level, in person and via phone.
- Continuous work with computers and ticketing systems.
- Occasional standing and walking on level ground as well as up and down steps.
- Occasional exposure to changes in temperature and humidity.