What are the responsibilities and job description for the Call Center & Box Office Representative position at Dolly Parton's Stampede?
Location: Pigeon Forge, TN (On-Site)
Schedule: Open Seeking Daily, Night and Weekend availability
Our Culture
Dolly Parton's Stampede, Pirates Voyage, Hatfield & McCoy Dinner Feud, the Titanic, and The Comedy Barn represent the heart of family-friendly entertainment in Pigeon Forge. Our Guest Service Agents are the first voice our visitors hear. We are looking for energetic, service-oriented individuals to join our team and help us "Greatly Exceed Expectations" from the very first phone call!
The Role
As a Call Center & Box Office Representative, you are the primary architect of the guest experience. You aren't just selling tickets; you are helping families plan lifelong memories. You will handle high-volume reservations, navigate our ticketing systems with precision, and provide expert recommendations across our entire collection of world-class attractions.
Essential Duties & Responsibilities
Schedule: Open Seeking Daily, Night and Weekend availability
Our Culture
Dolly Parton's Stampede, Pirates Voyage, Hatfield & McCoy Dinner Feud, the Titanic, and The Comedy Barn represent the heart of family-friendly entertainment in Pigeon Forge. Our Guest Service Agents are the first voice our visitors hear. We are looking for energetic, service-oriented individuals to join our team and help us "Greatly Exceed Expectations" from the very first phone call!
The Role
As a Call Center & Box Office Representative, you are the primary architect of the guest experience. You aren't just selling tickets; you are helping families plan lifelong memories. You will handle high-volume reservations, navigate our ticketing systems with precision, and provide expert recommendations across our entire collection of world-class attractions.
Essential Duties & Responsibilities
- Expert Concierge Service: Act as the initial point of contact for guests, providing professional assistance with admissions, complex reservations, and ticket modifications.
- Brand Ambassadorship: Maintain a deep working knowledge of all theaters and attractions to answer guest questions and provide tailored recommendations.
- Communication Excellence: Deliver an upbeat, "smile-through-the-phone" presentation while handling high-volume inquiries with courtesy and efficiency.
- Technical Proficiency: Accurately enter guest data into the ticketing system and resolve booking errors or seating issues with a solution-oriented mindset.
- On-Site Support: Cross-train to support the physical Box Office, including greeting guests at arrival and distributing tickets during show times.
- Culture Driver: Consistently promote a culture of outstanding customer engagement, ensuring every guest feels valued before they even step through our doors.
- Age: Must be at least 18 years of age.
- Education: High school diploma / GED or an equivalent combination of education and experience.
- Skills: Strong multitasking abilities and a comfort level with fast-paced computer data entry.
- Communication: Continuous hearing and oral communication at both conversational and high-acuity levels.
- Tech-Focused: Prolonged periods of working with computers, headsets, and ticketing software.
- Mobility: Occasional standing and walking on level ground or stairs when supporting the physical Box Office.
- Atmosphere: Frequently exposed to the vibrant, changing temperatures and energy of a live theater environment.