What are the responsibilities and job description for the Store Manager position at Dollar General?
Company Description Dollar General has been Serving Others for approximately 85 years, operating about 20,000 stores that support communities across the country. The company focuses on convenience, quality, and value so customers can quickly access what they need and get back to what matters most. Dollar General offers a mix of high-quality private labels and trusted national brands at affordable prices. The organization is committed to helping team members build meaningful careers and improve life for themselves, their families, and their communities. Dollar General’s culture emphasizes being “Here for What Matters” for customers and employees alike.
Role Description The Store Manager is a full-time, on-site role located in Chesapeake, VA, responsible for overseeing all daily store operations. This role manages and develops store team members, including scheduling, training, performance feedback, and fostering an inclusive, customer-focused environment. The Store Manager monitors inventory levels, directs merchandising and store presentation, and ensures that shelves are well-stocked, clean, and organized. This position is accountable for achieving sales goals, managing expenses, and protecting company assets through effective cash handling and loss prevention practices. The Store Manager also ensures compliance with company policies, safety standards, and applicable regulations while serving as a role model for excellent customer service.
Qualifications
- Strong customer-focused skills, including Customer Satisfaction and Customer Service, with the ability to resolve issues and create a positive shopping experience.
- Effective Communication skills to lead teams, provide clear direction, and interact professionally with customers, team members, and leadership.
- Proven Store Management experience in a retail environment, including staffing, scheduling, performance management, and execution of store standards.
- Knowledge of Retail Loss Prevention practices, including asset protection, cash handling controls, and shrink reduction strategies.
- Additional beneficial qualifications: prior multi-tasking experience in a fast-paced retail setting, basic financial acumen (sales reporting, budgeting), proficiency with point-of-sale and inventory systems, and a commitment to fostering an inclusive, respectful workplace.
- High school diploma or equivalent required; previous retail management experience strongly preferred.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, and to meet the physical demands of the role (standing, bending, lifting within reasonable limits).