Sales Manager - Scottsdale

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional Sales Manager career opportunity available at our Scottsdale Fashion Square boutique.

ROLE Dolce & Gabbana Sales Manager is responsible for driving boutique performance through leadership, client development, and operational excellence. This role requires a strong understanding of luxury retail, a proven ability to lead and coach teams, and a passion for delivering exceptional client experiences. The Sales Manager supports the boutique’s strategic goals while upholding Dolce & Gabbana’s brand standards and values. MISSION

• Provide impeccable service and act as a true ambassador of Dolce & Gabbana, ensuring every client experience reflects brand expectations.
• Partner with Store Leadership on corporate initiatives, team development, employee relations, product training, and daily operations.
• Oversee opening and closing procedures, holding store keys as needed, while ensuring compliance with operational and loss prevention standards.
• Drive individual and store KPIs, including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment.
• Develop and execute strategic action plans to drive sales and deepen client engagement in alignment with boutique goals.
• Mentor and coach team members by sharing best practices and product knowledge.
• Maintain a positive and collaborative work environment that encourages teamwork and creativity.
• Support inventory accuracy by partnering with Operations on cycle counts and discrepancy resolution.
• Leverage CRM to strengthen client relationships through appointment selling and client acquisition.
• Demonstrate leadership and ownership of boutique standards, including visual merchandising and operational excellence.
• Manage and resolve escalated client issues in partnership with Store Leadership, Client Services, and Operations.
• Perform additional duties as assigned. PROFILE
• 3 years of Luxury Retail Sales Experience
• Excellent written and verbal communication skills
• Women's and Men’s RTW experience
• Results-driven with leadership capabilities
• Adaptable and comfortable in a fast-paced environment
• Flexible schedule availability including evenings, weekends, and holidays
  
  

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

LOCATION: USA – SCOTTSDALE – AZ