Commercial Sales Account Manager

Dohner Ltd.

Commercial Sales Account Manager

Location: Hudson, OH -- office-based with local travel to client sites.

Dohner Ltd. is a full-service landscaping, construction, and snow & ice management company based in Hudson, Ohio. For over a decade, we've built a reputation for delivering high-quality outdoor spaces that enhance the lives of our clients, from full landscape design and construction to year-round property maintenance. Our story began with a passion for hard work, creativity, and community roots. What started in a small backyard shed has grown into a company known for craftsmanship, reliability, and long-lasting client relationships.

We live by three core values that guide everything we do:

• Family First: We treat our employees and clients like family and invest in the people who matter most.
• Quality & Excellence: We take pride in meticulous craftsmanship and standards that stand the test of time.
• Creativity & Innovation: We design and build unique outdoor environments with fresh ideas and functional beauty.
  
  

Our vision is to become the leading regional provider of innovative, sustainable, high-quality outdoor spaces, one client relationship at a time.

The Commercial Sales Account Manager is the key driver of growth, client retention, and long-term relationship management for Dohner's commercial portfolio. This role blends strategic sales, client engagement, operational coordination, and profitability management.

You will oversee a portfolio of commercial clients, ensure exceptional service delivery, identify enhancement opportunities, and generate new business. Your ability to build rapport, anticipate needs, and deliver a 5-star experience will directly impact company revenue and long-term success. This is a strategic, autonomous role ideal for a motivated, personable professional who excels in both relationship-building and results-driven sales.

Key Responsibilities

• Oversee a portfolio of commercial maintenance clients.
• Maintain a renewal rate through regular visits, communication, and issue resolution.
• Prepare renewal proposals and track renewal success weekly.
• Achieve new contract sales and enhancement sales annually.
• Build and maintain a strong prospect pipeline through networking and outreach.
• Submit proposals, follow up consistently, and document all activity in the CRM..
• Review job costs monthly and renegotiate or remove low-margin work when needed.
• Validate correct labor, materials, and markups in all proposals.
• Request reviews after milestones, respond to all feedback, and resolve concerns proactively.
• Help field teams reinforce the 5-star client experience.
• Work closely with operations to ensure quality service delivery.
• Share feedback from the field, support problem-solving, and contribute to continuous improvement.
  
  

Qualifications

• 3 or more years of experience in landscaping account management, commercial maintenance sales, or a similar role.
• Proven track record in sales, client retention, and portfolio growth.
• Strong relationship-building skills and a personable, professional presence.
• Self-motivated, organised, and able to work independently in a newly created role.
• Excellent communication skills, verbal, written, and digital.
• High integrity, honesty, and trustworthiness.
• Valid driver's license and reliable transportation.
• CRM experience (or willingness to learn).
• Strong understanding of commercial landscaping services, seasonal needs, and client expectations.
• Ability to manage multiple priorities and meet deadlines.
• Experience in horticulture, landscape maintenance, or landscape construction.
• Background in enhancement sales or project upgrades.
• Knowledge of Northeast / Northern U.S. plant material & seasonal landscaping.
• Experience with proposals, estimating, or job costing.
  
  

Compensation & Benefits

• Pay Range: $55,000 - $75,000 annually (DOE) Commission
• Employee health benefits package
• Paid vacation
• Company Cell phone
• Laptop provided
• Company vehicle
• Annual performance review merit-based raises (not guaranteed)
• 3-month probationary period
  
  

Schedule & Work Expectations

• Full-time, W-2 position; hours may vary based on client meetings and seasonal demands.
• Mix of office hours and local field visits.
• Communication expectations: return texts/calls/emails within 4 hours during business hours.
• Attendance at all staff meetings and training sessions is required.
• Must maintain a professional appearance, behaviour, and driving record.
  
  

Why You'll Love Working at Dohner Ltd.

• Family-first culture: You're not just an employee, you're part of a tight-knit team that supports each other.
• High-impact role: This position directly shapes the growth, reputation, and long-term success of the company.
• Autonomy & trust: As a brand-new role, you'll have the freedom to build systems, relationships, and workflows that make a real difference.
• Growth opportunities: Dohner believes in promoting from within and investing in long-term development.
• Reputable brand: Join a company known for craftsmanship, integrity, and innovation, one that never settles for "good enough."
• Professional, stable environment: Year-round work, consistent clients, and strong support from leadership.
  
  

Dohner Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law. Reasonable accommodations are available upon request.