What are the responsibilities and job description for the Parent Relationship Manager position at Dogtopia of Prairieville?
Parent Relationship Manager (Dog Daycare)
About the Role
We are seeking a dynamic and dedicated Parent Relationship Manager to foster strong, positive relationships with our pet parents. In this role, you will serve as the primary point of contact, building trust through proactive communication, personalized service, and strategic engagement.
Your energetic and people-focused approach will strengthen our community, promote our services, and drive long-term client satisfaction—all while supporting the overall wellbeing of the dogs in our care.
If you’re someone who thrives on connection, loves a fast-paced environment, and genuinely enjoys making people (and their pups!) feel valued, this could be the perfect fit.
Key Responsibilities
Relationship & Sales Initiatives
- Convert incoming leads into scheduled Meet & Greets
- Conduct tours and guide pet parents through services and offerings
- Follow up with prospective clients to build engagement and close opportunities
- Promote and upsell services that enhance each dog’s overall wellness
- Communicate with pet parents using brand-aligned messaging and tone
- Maintain accurate client records and registration forms
Customer Experience
- Deliver exceptional customer service at every touchpoint
- Assist with check-in and check-out processes
- Continuously improve the Meet & Greet experience and client journey
- Maintain strong knowledge of services, pricing, and benefits
- Drive positive reviews and high satisfaction ratings
Team & Operational Support
- Assist with staff scheduling and operational coordination
- Lead by example to foster a positive, team-oriented culture
- Provide recognition and encouragement to team members
- Help coach staff on brand standards and communication style
Community & Engagement
- Plan and execute monthly events, promotions, and enrichment activities
- Participate in local community events and outreach
- Support fundraising and brand awareness initiatives
Qualifications
- Must love dogs (non-negotiable!)
- Sales and customer service experience required
- Strong interpersonal and communication skills
- Ability to work flexible hours, including weekends and holidays
- Comfortable working in a fast-paced, team-driven environment
- Ability to follow structure while adapting as needed
- Experience with marketing tools (MassMailer, Brand Amplifier, Meta, etc.) is a plus
What Makes You a Great Fit
- Proactive, self-motivated, and results-driven
- Naturally warm, engaging, and enthusiastic
- Emotionally intelligent with strong empathy
- Quick thinker and problem solver
- Skilled at building rapport and trust
- Active listener who values meaningful connections
- Fun-loving and positive attitude
Our Core Values
- We LOVE life unconditionally, like a dog
- We STAY loyal to our pack
- We CHASE the highest standards of safety
- We PLAY to our fullest potential
- We TREAT every day like it’s the Most Exciting Day Ever
Why This Role Matters
Success in this role comes from your ability to connect, inspire, and motivate others. You’ll drive results by building genuine relationships and earning the trust and loyalty of pet parents. Your appreciation for people—and how they’re uniquely motivated—will shape exceptional experiences and long-term engagement.
Ready to Join Our Pack?
If you’re passionate about people, love dogs, and thrive in a role where no two days are the same, we’d love to hear from you.
Apply today!
Pay: $30,000.00 - $38,000.00 per year
Application Question(s):
- Do you like dogs?
Experience:
- Customer service: 2 years (Required)
- Sales: 2 years (Required)
Ability to Commute:
- Prairieville, LA 70769 (Required)
Work Location: In person
Salary : $30,000 - $38,000