Billing & Accounts Receivable Coordinator

Doeren Mayhew is the 36th largest U.S. tax, assurance and advisory firm headquartered in Troy, Michigan with over 25 offices across the country and abroad. Founded in 1932, Doeren Mayhew is positioned for successful future growth. If you want to join a rising firm that is consistently named among the 50 best-managed firms in the nation, this is the firm for you.

Doeren Mayhew is seeking a full-time Billing & Accounts Receivable Coordinator in our Grand Rapids, MI office. The Billing & Accounts Receivable Coordinator will maintain client data, time entry, monthly billing processes, review client collections, and daily and weekly reporting to the managing shareholder and principals.

Responsibilities:

• Builds positive, long-lasting “service oriented” relationships with clients, vendors, staff and partners by being professional, courteous and friendly at all times whether on the phone or in person. Exhibits teamwork with a positive attitude.
• Asks questions or seeks clarification when issues or problems arise from those who can provide solutions; such as partners, management staff or mentors. Reports ideas, concerns or suggestions that would improve the effectiveness or efficiency of the job, department or Firm to supervisor or Human Resources.
• Be timely in all you do. Meets or exceeds deadlines. Enters time daily and arrives early to all Firm and client events/meetings. Notifies supervisor in advance if this is not possible.
• Uses positive, professional communication both verbally and in written form. Maintains a professional demeanor, appearance, and work environment.
• Maintains confidentiality regarding all matters, especially client information.
• Is technically and technologically proficient in performing position utilizing the resources of the firm.
• Updates new and existing client information in our system.
• Trains new users on time entry standards and expenses.
• Compiles and distributes reports to firm and leadership.
• Tracks and ensures applicable fees and credits are posted to client accounts.
• Proofreads, finalizes, and distributes invoices to clients.
• Investigates and responds to client inquiries regarding billing matters.
• Manages the collection effort of past due client accounts. Prepare past due monthly statements and mail to clients. Documents collection arrangements agreed to by the client. Coordinates with collections attorney on severely delinquent accounts.
• Assists HR with maintaining PTO balances and benefits tracking.
• Create internal invoices and coordinate payments between departments.
• Performs other duties as assigned.

Qualifications:

• A minimum of 2-3 years of administrative or executive assistant experience. Experience in billing and accounts receivable preferred, but not required.
• Previous experience in a professional services firm preferred, but not required.
• Experience with IRIS STAR and/or Salesforce preferred, but not required.
• Detailed, accurate, and deadline-drive.
• Strong communicator who can balance and prioritize competing priorities.
• Strong competency in numeric reasoning. Highly analytical.
• Ability to work cooperatively and collaboratively with all levels of employees, management, clients, and external companies to maximize performance, creativity, problem solving, and results.
• Ability to operate various types of technological equipment and software applications. Advanced user of Microsoft Office, Salesforce, and/or STAR experience preferred, but not required.
• Must possess a high degree of confidentiality.
• Ability to pivot from one project to another in a short time frame.

Doeren Mayhew is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or any other status protected by law.

“Doeren Mayhew" is the brand name under which Doeren Mayhew Assurance, PC and Doeren Mayhew Advisors, LLC and its subsidiary entities provide professional services. Doeren Mayhew Assurance, PC and Doeren Mayhew Advisors, LLC (and its subsidiary entities) practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations and professional standards. Doeren Mayhew Assurance, PC is a licensed independent CPA firm that provides attest services to its clients, and Doeren Mayhew Advisors, LLC and its subsidiary entities provide tax and business consulting services to their clients. Doeren Mayhew Advisors, LLC, DM Payroll Solutions, Doeren Mayhew Capital Advisors and their subsidiary entities are not licensed CPA firms.