Student Services Receptionist

Dodge City Community College is committed to a policy of non-discrimination in hiring and employment on the basis of race, color, religion, sex, age, disability, military status, ancestry or national origin.

Essential Functions/Responsibilities:  

• To understand and commit to the Mission of the College ~ Dodge City Community College provides a student-centered environment where individuals can achieve their educational, personal, and career goals.
• Engage effectively with diverse student populations, including traditional and non-traditional students.
• Maintain a professional and welcoming presence for students, staff, faculty, and community visitors by answering phones, greeting walk-ins, and providing accurate information or referrals.
• Manage voicemail for the main campus line, issue parking permits, and assist with student/staff ID card creation.
• Keep materials such as catalogs, viewbooks, and financial aid brochures stocked and organized at the front desk.
• Track and greet campus visitors and tour participants, providing an engaging and informative experience.
• Provide mentorship and guidance to Student Service Ambassadors.
• Assist in the planning and execution of major events including Orientation, Graduation Honors Banquet, and Commencement.
• Maintain and distribute Conq. Corral equipment, and manage Popcorn Friday activities (popping corn, maintaining equipment, and inventory).
• Design graphics, flyers, and documentation to support Student Services initiatives.
• Assist various departments—Admissions, Advising, Counseling, Dual Credit, Records, Testing Center and Executive Assistant to the VP of Student Services —on daily operations and special projects.
• Respond to advising emails per approved narratives and delegate complex inquiries to advising staff on a rotational basis.
• Create and manage daily student sign-in sheets and compile monthly usage data for reporting.
• Maintain conference room bookings, weekly Advising Map Review List assignments, and the annual Advising Center group calendar.
• Develop and update Standard Operating Procedures (SOPs) for front desk and receptionist responsibilities.
• Interpreting Services: Provide interpretation assistance for Student Services staff as needed.
• Perform other duties as assigned.

The above job description supersedes all previous descriptions.  This description is intended to be a tool to describe the primary purpose of the job and the Essential Functions and Responsibilities.  The job description may not be inclusive of all duties and job responsibilities.  Administration has the right to add to or change the job responsibilities to cover absences or relief to equalize peak work periods at any time.

• High School Diploma or GED.
• Minimum of two (2) years of related experience in customer service.
• Enthusiastic personality with pleasant telephone techniques.
• Strong interpersonal skills and the ability to work effectively with students, peers, and supervisors.
• Problem-solving ability and sound judgment in handling inquiries and concerns.
• Experience managing multiple projects with attention to detail.
• Proficiency in Microsoft 365 applications, including Word, Outlook, and Excel.
• Familiarity with Google platform and applications (e.g., Google Docs, Sheets, Calendar).

Preferred Qualifications

• Associate’s Degree
• Experience operating multi-line phone system.
• Valid driver’s license.
• Bilingual skills in English/Spanish helpful but not required.
• Previous experience in Higher Education and/or Student Services setting.   

Supervisory Responsibilities:  

• None

Physical Requirements – With or Without Assistance:

• Ability to communicate clearly and precisely in written form and verbally
• Ability to sit/stand for extended periods of time
• Motor skills and dexterity to access campus locations
• Ability to occasionally lift up to 35lbs
• Ability to bend, stoop, and kneel as necessary to perform the responsibilities of this position

Building Assignment: 

• Student Union.