What are the responsibilities and job description for the Copier Service Technician position at Document Solutions?
We are currently looking for a motivated, hands-on Copier Service Technician with experience troubleshooting/repairing copiers. Also must possess strong customer relations skills. Knowledge of Konica Minolta equipment and connectivity/networking skills highly preferred.
Main Responsibilities:
- Traveling to client sites to troubleshoot, diagnose and resolve copier/printer maintenance and repair issues within a designated territory
- Managing and maintaining accurate inventory for tools, parts and supplies in vehicle stock
- Ensuring a high level of customer satisfaction by meeting clients’ needs in a courteous, timely and cost effective manner
- Maintaining current technical knowledge and continuously expanding knowledge of new technology and equipment through provided training
Required Qualifications:
- General mechanical experience preferred
- Proficient with MS Office applications, Outlook
- Strong communication skills in working with technical and non-technical people
- Computer literacy and familiarity with the internet is required
- Strong computer/networking skills a plus.
- Strong relationship management skills with clients and personnel within the organization required.
- Strong organizational skills and ability to troubleshoot printers and digital copiers as required
- Must have strong ethics and work as an effective, collaborative team member.
- Ability to travel to customer sites, offsite meetings, company related functions, etc. with short notice.
- Must be able to lift 50lbs
- Valid driver's license and minimal level of auto insurance coverage required.
Must be self-motivated, able to perform with little direct supervision and have excellent time management skills. Salary will be based on experience.
Salary : $35,000 - $55,000