What are the responsibilities and job description for the Junior Systems Administrator position at DOCUmation?
Position: Junior Systems Administrator
Department: Internal IT
Reports To: Senior System Administrator
Salary grade: DOE
FLSA Status: Full Time / Non-Exempt / Hourly
Location: San Antonio, TX
Description
The ideal candidate for this role will have a passion for technology. This position will expose the candidate to a wide variety of IT duties. Day to day tasks will vary, so a willingness to learn new things on the job is important, as is the ability to competently complete the tasks assigned. This is more of a general IT position with exposure to many different aspects of IT.
Responsibilities
- Assist senior level IT staff with various day-to-day tasks with the goal of becoming proficient in many areas of IT
- Familiarity and willingness to learn different technologies including networking, security, server/client, backup/restore, Wi-Fi and others
- Familiarity with working in a Microsoft Active Directory based environment, to include, DHCP, DNS, Group Policy.
- Assists with the administration and management of the VMWare virtual environment including SANs.
- Assist with the administration and management of backup systems.
- Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware—for problems specific to the organization’s computer networks and systems.
- Administer user requests and privileges. Training and assistance for end users as assigned
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Arranges service by software or hardware vendors to repair or replace defective products
- Must be able to accurately document issues/resolutions, switch ports and other relevant networking documentation
- Ability to take direction from more experienced IT staff and handle a task given with minimal supervision
Experience & Required Skills
- Experience working with Active Directory, DHCP, DNS, Office 365
- Experience with prosumer or small business networking equipment, including switches and APs
- Excellent verbal and written communication skills.
- Excellent and accurate documentation skills
- Excellent interpersonal and customer service skills
- Ability to explain technical issues to technical and non-technical staff and customers
- Proficient with Microsoft Office Suite or related software
- Strong analytical and problem-solving skills
- Excellent time management skills
Education & Certification
- 2 -3 years’ experience working in IT in a business environment.
Physical Requirements
- Ability to sit for extended periods of time
- Ability to occasionally stand, stoop, bend, and kneel
- Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard
- Visual acuity to read printed and electronic documents
- Ability to regularly speak clearly so listeners can understand
- Ability to understand the speech of others
- Occasionally lift 10-30 pounds
Special Requirements
- Ability to travel to jobsites and remote offices is required
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.