What are the responsibilities and job description for the Associate Technician position at DOCUmation?
Position Announcement
Position: Associate Technician
Department: Service
Reports To: Service Manager
Salary grade: DOE
FLSA Status: Full Time / Non-Exempt / Hourly
Location: San Antonio
Description
This role will provide copier/printer/label-printer maintenance and/or repair by responding timely and efficiently to ensure customer satisfaction. Additional responsibilities include toner delivery and meter collections
Responsibilities
Primary responsibilities include the following:
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
- Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.
- Analyze customer needs, recognize business opportunities, and influence sales volume growth
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
- Provide accurate feedback with call close information, parts usage reporting and customer meter readings
Experience
- Strong electrical/mechanical background
- Technical knowledge/skills
- In addition, candidate should have strong problem solving skills, be attentive to detail, organized, high work standards w/ concern for quality and good written and verbal communication skills.
Computer Skills
Networking skills or experience
Education and Certification
Minimum: High School Diploma or GED; A , N preferred but not required.
Physical Requirements
- Ability to lift 50 lbs.
- Ability to pull, lift, reach and transport equipment parts and boxes.
- Ability to stand/walk 75% of the day.
Special Requirements
Must have dependable transportation.