What are the responsibilities and job description for the IT Project Engineer position at DOCUmation?
Job Details
Description
Position: Project Engineer
Department: MIT Help Desk
Reports To: IT Service Delivery Manager
Salary grade: DOE
FLSA Status: Full Time / Exempt
Location: San Antonio
Description
The IT Project Engineer’s role is to analyze and accurately resolve escalated client hardware and software issues in a timely manner. Designing and implementing functional server infrastructures for new customers.
Responsibilities
Description
Position: Project Engineer
Department: MIT Help Desk
Reports To: IT Service Delivery Manager
Salary grade: DOE
FLSA Status: Full Time / Exempt
Location: San Antonio
Description
The IT Project Engineer’s role is to analyze and accurately resolve escalated client hardware and software issues in a timely manner. Designing and implementing functional server infrastructures for new customers.
Responsibilities
- Server troubleshooting, installations & migrations
- Switch and Router installation & management
- Backup systems installation, management, and DR replication
- Escalated Technical Support
- Customer on-boarding/Project planning
- Software management
- Configuration/change management
- Patch management & Troubleshooting
- Vendor management for troubleshooting purposes
- Documentation of technical information
- Mentor team members on technical issues
- Must be flexible with O.T. and shift changes
- Ability to recommend and deploy server infrastructure solutions to meet business requirements.
- Can conform to shifting priorities, demands, and timelines while maintaining professionalism and managing stress.
- Minimum of 7 years’ experience managing Active Directory in an enterprise environment
- Minimum of 7 years’ Network, Server, and Desktop support in an enterprise environment
- Microsoft Certifications/Application Platform experience
- Cisco, Microsoft, Hyper-V and VMware certifications and experience are strongly preferred
- Excellent interpersonal, verbal, and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
- Bachelor’s Degree in Computer Science, Information Systems or related field, or equivalent combination of education and a minimum of 7 years’ experience
- CompTIA Network , Security ; Strongly Preferred
- FortiGate Experience; Strongly Preferred
- Datto Experience; Strongly Preferred
- MCSE Server Infrastructure; Preferred
- May require ability to work at night, off-hours, holidays, and weekends (on-call rotation).
- May require emergency on-site support during severe storm mobilization and electric system damage restoration.
- Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds of lifting/force frequently
- Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.