What are the responsibilities and job description for the IT Help Desk Engineer position at DOCUmation?
Job Details
Description
Position: IT Help Desk Engineer
Department: MIT Help Desk
Reports To: IT Service Delivery Manager
Salary grade: DOE
FLSA Status: Full Time / Exempt
Location: San Antonio
Description
The IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket response, onsite support, and project work for clients.
Responsibilities
Special Requirements
Description
Position: IT Help Desk Engineer
Department: MIT Help Desk
Reports To: IT Service Delivery Manager
Salary grade: DOE
FLSA Status: Full Time / Exempt
Location: San Antonio
Description
The IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket response, onsite support, and project work for clients.
Responsibilities
- Service calls for current customer base – server, workstation, switch, router, end-user and other basic troubleshooting, while effectively communicating issues and alternative solutions. Takes initiative to achieve valued-added results and improve upon solutions offered.
- Assist with Project Work for New or Current Customers – install, modify, and repair computer hardware and software, router/switch networking, installing agents and antivirus, patch and update management.
- Customer Service – the ability to interface with end-users, listen to concerns/problems and see them through to resolution, while developing / fostering collaborative working relationships with the customer.
- Time Management – identify / implement solutions to broad, complex, and critical customer enhancement challenges in a fast paced environment; while using a high degree of insight, research, analytical skills, to develop new or enhanced methods and techniques to resolve problem through multiple project deployment daily.
- Provide a timely, polite, efficient service and a positive Company image.
- Able to prioritize in order to meet goals and deadlines
- Highly experienced working both alone and as a team member
- Experience implementing and supporting wide ranging technologies
- Minimum: Associates or Technical Degree or equivalent experience (5 years or more) Preferred
- CompTIA A , Network , Security required to varying degrees
- CCNA (Cisco) Routing and Switching (recommended)
- Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds of
Special Requirements
- Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility