What are the responsibilities and job description for the Customer Care Rep position at DOCUmation?
Position Announcement
Position: Customer Care Rep
Department: Sales
Reports To: Branch Manager
Salary grade: DOE
FLSA Status: Full Time / Exempt/ Salary
Location: San Antonio
Description
DOCUmation is Texas’ largest privately held managed services provider, built on a culture of service that puts people first. Headquartered in San Antonio with offices statewide, we support thousands of organizations with IT, cybersecurity, print, process automation, and communications solutions—driving innovation and business growth across Texas.
Responsibilities
- Strengthen customer relationships as the “face” of the San Antonio office by conducting account reviews and ongoing client interactions alongside Sales Reps
- Serve as point of contact for deliveries and installations, coordinating across Sales, Service, and Delivery teams and keeping customers informed throughout the process
- Compile customer reference letters and coordinate Google/social media reviews
- Prepare and distribute reports, including service histories, average monthly volumes, and upgrade lists
- Plan internal events for the San Antonio branch, from ordering swag and coordinating with corporate marketing on materials to managing invitations and RSVP lists
- Manage and attend sponsorships and community impact initiatives, including donations, table assignments, and employee involvement at nonprofit and community events
- Work with corporate partners at the local level, serving as the point of contact for NBA teams, universities, and other organizations, with responsibilities ranging from ticket coordination to career fair support
- Participate in weekly sales meetings as needed
Experience & Required Skills
- Industry experience ideal
- Experience working in a sales support role preferred
- Strong working knowledge of MS Word, Excel, and E-Automate preferred
- Must be detail-oriented with the ability to multi-task in a fast-paced environment.
- Professional appearance and demeanor, with the ability to represent DOCUmation positively in client-facing and community settings
Education & Certification
- High School Diploma or equivalent
Physical Requirements
- Ability to occasionally stand, stoop, bend, and kneel
- Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard
- Visual acuity to read printed and electronic documents
- Ability to regularly speak clearly so listeners can understand
- Ability to understand the speech of others
- Occasionally lift 10-30 pounds
Special Requirements
- None
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.