Experienced Medical Receptionist – Urgent Care / Primary Care

Medical Receptionist – Urgent Care/Primary Care, Full-Time, Part-Time, or PRN

DoctorsNow is seeking an experienced, dependable, and patient-focused Medical Receptionist to join our front desk team. We are currently considering full-time, part-time, and PRN candidates and have an immediate need for qualified applicants.

This position will primarily be based at our West Des Moines clinic, with availability required for shifts at our Johnston and Altoona locations as needed.

This position requires availability for a combination of daytime, evening, and rotating weekend shifts. Applicants seeking weekday daytime-only schedules will not be considered for this position.

Because of our current staffing needs, this is not an entry-level position. Candidates must have at least two years of recent medical reception, patient access, or medical front-desk experience. The successful candidate should already be comfortable performing the core responsibilities of a medical receptionist independently, with orientation provided for DoctorsNow-specific systems, workflows, and policies.

Responsibilities

• Greet patients professionally and provide a welcoming front-desk experience
• Check patients in and out accurately and efficiently
• Verify patient demographics, insurance information, and other registration information
• Answer incoming telephone calls, assist patients when appropriate, and route messages accurately
• Schedule appointments and assist patients with scheduling questions
• Collect copays, outstanding balances, and other patient payments
• Obtain required forms, signatures, identification, insurance cards, and other documentation
• Maintain accurate patient information in the electronic health record
• Assist with urgent care, primary care, occupational health, workers' compensation, and other patient registration workflows
• Communicate professionally with patients, providers, clinical staff, pharmacies, employers, insurance companies, and outside healthcare organizations
• Help maintain efficient patient flow by communicating closely with clinical staff
• Protect patient privacy and follow HIPAA and confidentiality requirements
• Handle difficult or frustrated patients professionally and appropriately escalate concerns when necessary
• Maintain an organized and professional front-desk environment
• Support reception needs at other DoctorsNow clinic locations as needed
• Assist other members of the DoctorsNow team with administrative and operational tasks as appropriate

Required Qualifications

• At least two years of recent medical reception, patient access, or medical front-desk experience
• Experience with patient registration, check-in, and check-out
• Experience answering and managing patient phone calls in a medical setting
• Experience scheduling appointments
• Familiarity with health insurance information and patient payment collection
• Experience using an electronic health record or medical practice-management system
• Strong patient-service and communication skills
• Excellent attention to detail
• Ability to work efficiently and independently in a fast-paced outpatient environment
• Ability to manage multiple priorities while maintaining accuracy
• Reliable attendance and dependable transportation
• Ability to work collaboratively with providers, clinical staff, and other reception staff.
• Availability to work a combination of daytime, evening, and rotating weekend shifts
• Ability to work primarily at the West Des Moines clinic, with shifts at the Johnston and Altoona clinics as needed

Preferred Qualifications

• Previous urgent care or primary care reception experience
• Experience with Athenahealth or a similar electronic health record
• Experience with insurance verification and eligibility
• Experience collecting copays and patient balances
• Experience with occupational health or workers' compensation registration
• Experience working in a high-volume medical practice
• Bilingual skills

Schedule

DoctorsNow clinics are open daily from 8:00 a.m. to 8:00 p.m. We are currently considering full-time, part-time, and PRN candidates.

Scheduling may include:

• Day and evening shifts
• Rotating weekends
• Regular shifts at the West Des Moines clinic
• Shifts at the Johnston and Altoona clinics as operational needs require

Specific scheduling expectations will be discussed during the interview process.

Pay

$17.00 to $22.00 per hour, based on experience and other preferred qualifications.

Benefits

Eligible full-time employees may receive:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid holidays
• 401(k) plan with employer contribution

About DoctorsNow

DoctorsNow is a locally owned medical practice serving patients throughout the Des Moines metro area. Our clinics provide urgent care, primary care, occupational health, workers' compensation, medical weight loss, and other outpatient services.

We are committed to providing accessible, efficient, and compassionate outpatient care while maintaining a supportive and team-oriented workplace.

Learn more at DoctorsNow.com.

Work Location: In person

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you seeking full-time, part-time, or PRN employment or any of the above? Please describe your availability for daytime shifts, evening shifts, and rotating weekends. Are you also able to work primarily in West Des Moines, with occasional shifts in Johnston or Altoona as needed?
• Please describe your medical receptionist or patient-access experience, including the medical practices where you worked, how long you worked at each, and whether your experience was in urgent care, primary care, family medicine, occupational medicine/workers' compensation, or another medical specialty.

Please describe your hands-on responsibilities, including patient check-in/check-out, appointment scheduling, insurance verification, collecting copays or balances, answering patient calls, and using electronic health records (EHR).

A minimum of 2 years of recent medical reception or patient-access experience is required. We are particularly interested in candidates who have worked independently in busy outpatient medical settings.

Experience:

• Medical Receptionist / Patient Access / Medical Front Desk: 2 years (Required)

Work Location: In person

Salary : $17 - $22