Patient Care Coordinator

Are you an outgoing, customer-focused healthcare professional looking to join a team where everyone knows, likes, and trusts each other? Are you passionate about managing the daily administrative operations of the front desk, ensuring a smooth patient experience by handling tasks like scheduling, answering phones, checking patients in and out, and assisting with billing and insurance? If you answered yes, then we have a fantastic opportunity for you!

Empower Physical Therapy is currently seeking a Full-Time Patient Care Coordinator for our Avondale clinic, where our "together we're better" philosophy creates a culture that makes coming to work enjoyable for everyone.

Why You'll Love Working with Us…

Team Culture

• Collaborate with a team that values professionalism and fun.
• Foster a safe, warm, and friendly clinic atmosphere.
• Take initiative and support your team, regardless of your title.
• Work together to solve challenges and celebrate successes.
• Always aim to exceed patients' expectations in every interaction.
  
  

What’s in a Day’s Work?

• Greet and assist all visitors and respond to all inquiries appropriately
• Provide general service orientation to patients
• Review insurance eligibility and benefits
• Secure payment authorizations and collect co-pay
• Provide Patient Service Functions
• Manage all incoming calls and message distribution
• Schedule patients
• Maintain office and lobby appearance; ensure all office equipment is in working order
  
  

What You Bring To The Team

• Must be 18 years or older.
• High School Diploma or GED required.
• Friendly and approachable personality; you love interacting with people.
• 1 year of previous Physical Therapy or medical front office experience highly desirable.
• Dedication to providing excellent customer service in every interaction.
• Thrive in a fast-paced environment, able to adjust to changing demands.
• Comfortable with computer systems and software.
• Willingness to support and collaborate with your teammates.
• Eager to learn and grow, open to feedback, and always seeking to improve.
• Bilingual Spanish speaking is a plus but not required.
  
  

What We Offer

• 401k Plan Contribution
• Generous PTO Plan – 9 days of PTO, 40 Hours of Sick Time and 6 Paid Holidays
• Company paid medical, life and disability insurance benefits.
• Referral Program
• Pet Insurance
• Employee Assistance Program
• Cutting edge tools and resources to navigate your workload efficiently.
  
  

Work Environment

This job operates in an outpatient clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demand Capacity

• Frequently use computer keyboard, monitor and mouse
• Extended use of computer monitor
• Ability to lift up to 20 lbs.
• Required to sit or stand for long periods of time
• Occasionally required to bend, stretch or stoop
• Occasional exposure to heat and cold
  
  

If you're ready to join a team where you can grow, have fun, and make a difference, we want to hear from you! This is a unique opportunity as our team members seldom leave, so don't miss your chance to be part of something special.

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