Client Accounts, Collections Representative - Medical

In this role you will be responsible for monitoring and contacting clients with overdue balances to obtain payment.  Must stay in compliance with collection laws and HIPAA at all times. The candidate should possess the following skills; attention to detail, thoroughness, well organized, proficient at analyzing information, and have familiarity with laboratory billing. 

Responsibilities:            

• Pursue collection of overdue balances of client accounts by phone and form letters         
• Send form letters to accounts based on the collection cycle as outlined in the procedures
• Make appropriate phone calls according to established procedures
• Contact doctor’s office for required information as needed
• Contact practitioner’s office regarding declined credit cards
• Answer incoming calls from client accounts
• Investigate any billing discrepancies
• Monitor clients on credit hold
• Resolve client issues in a professional manner
• Establish reasonable payment plans when necessary   
• Ensure assigned turnaround time is met for all accounts
• Receivables- as noted in performance standards
• Strict adherence with HIPAA
• Call volume- approximately 10 calls per hour without interruption 
• Investigate validity of refunds
• Other duties as assigned

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Excellent communication skills, both verbal and written; be detail oriented, well organized, adaptive, analytical, professional, and reliable; and be able to work independently and with a team in a fast-paced environment with emphasis on accuracy, customer service, thoroughness and timeliness.
• High school diploma or general education degree (GED). 
• Knowledge and understanding of Credit and Collections Laws required.

Experience

• Minimum three years of medical collection experience preferred
• Previous accounts payable experience preferred 
• Proficient in Microsoft Office including Outlook, Excel and Word
• Previous experience with Sage 50 (Peachtree) highly preferred
• Previous experience with Laboratory Information Management Systems (LIMS) highly preferred
• Successful track record of managing and handling challenging situations
• Excellent interpersonal skills
• Strong multitasking ability, with strong data entry skills
• Excellent problem solving skills
• Strong math skills required

Work Schedule:

• Monday- Friday 9:00 AM-5:30 PM

Benefit Offering:

• Life, Medical, Dental, Vision Benefits
• 401K including employer match
• Paid PTO

Onsite Role – Saint Charles, IL

Commitment to Inclusion

Doctor’s Data is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable accommodations are available to enable individuals with disabilities to perform essential job functions.

Important Links

• EEO is the Law 
• Supplemental Notice   EEO
• Pay Transparency Notice