What are the responsibilities and job description for the Medical Receptionist position at Doctor Office?
Company Description
The practice focuses on providing accessible, patient-centered medical care in a professional and welcoming environment. Team members work closely with clinicians and support staff to help deliver efficient, high-quality care. The organization values reliability, strong communication, and a positive experience for every patient. Joining Doctor Office offers the opportunity to support a growing healthcare practice and contribute to patient well-being.
Role Description The Medical Receptionist is a full-time, on-site role based in Encinitas, CA. This position is responsible for greeting patients, checking them in and out, verifying demographic and insurance information, and managing daily appointment scheduling. The role includes answering and directing phone calls, responding to patient inquiries, and maintaining a calm, professional front desk presence. The Medical Receptionist will prepare and update patient records, coordinate with clinical staff, handle basic administrative tasks, and ensure the waiting area remains organized and welcoming. This role requires consistent attention to detail, a service-oriented mindset, and the ability to work effectively in a busy medical office environment.
Qualifications
- Candidates should possess skills in Appointment Scheduling and overall Medical Office operations to manage patient flow and daily front desk tasks effectively.
- Candidates should possess strong Phone Etiquette and Receptionist Duties skills to handle calls, greet visitors, and provide clear, courteous information.
- Candidates should possess knowledge of Medical Terminology to support accurate communication with patients and clinical staff.
- Candidates should possess basic computer proficiency, including use of electronic health record (EHR) systems and office software.
- Candidates should possess strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
- Candidates should possess excellent interpersonal and written communication skills, with a commitment to patient confidentiality and privacy.
- Previous experience in a medical front desk or healthcare setting is preferred; a high school diploma or equivalent is required, with additional training in medical office administration considered beneficial.