What are the responsibilities and job description for the Plumbing Customer Service Rep position at Docs Plumbing?
We are currently seeking a motivated and enthusiastic individual to join our team as a full-time Plumbing Customer Service Representative. If you're looking for an exciting opportunity to work in a fast-paced and dynamic environment, this position at Docs Plumbing is perfect for you
Depending on your experience and qualifications, the expected pay for this role ranges from $18 to $22 per hour. You will be offered great benefits such as health, dental, Aflac, life insurance, and a simple IRA.
WHAT SET'S US APART
At Docs Plumbing, we're more than just plumbers; we're problem solvers and community builders. For nearly six decades, our family-owned company has been synonymous with reliability, integrity, and top-quality service. Our mission is simple: to ensure every customer's plumbing system runs smoothly. We value our employees as an essential part of our extended family, fostering a culture of support and growth.
WHAT WE'RE LOOKING FOR IN A PLUMBING CUSTOMER SERVICE REP
REQUIRED:
- Dependability and being polite on the phone
- Must be able to provide friendly customer service
PREFERRED:
- Excellent organizational and time management skills
- Analytical and problem-solving abilities
- Written and verbal communication skills
- Computer literacy
Do you have what it takes?
YOUR NEW ROLE AS OUR PLUMBING CUSTOMER SERVICE REP
You will work from 7:30 am to 4:30 pm.
You will thrive in a role that involves answering the phone, dispatching technicians, and reviewing service tickets. Your excellent communication skills will be essential in providing prompt and efficient assistance to our valued customers. As the first point of contact, you will be responsible for handling incoming calls, addressing customer inquiries and concerns, and ensuring that their plumbing issues are resolved in a timely manner. Additionally, you will play a crucial role in dispatching our skilled technicians to the appropriate locations, coordinating their schedules, and ensuring that all service tickets are accurately reviewed and documented. Your attention to detail and ability to multitask will be essential in ensuring the smooth and efficient operation of our plumbing services.
If this sounds like the right job for you, don't wait - apply today to join our team. We make it incredibly easy with our initial 3-minute application. We look forward to hearing from you
Salary : $18 - $22