What are the responsibilities and job description for the Customer Service Dispatcher position at Docs Plumbing?
Are you looking for an exciting opportunity to join a high-performance and forward-thinking organization? We are currently seeking a full-time Customer Service Dispatcher to join our energetic team at Docs Plumbing in Fort Lauderdale, FL.
WHY SHOULD YOU JOIN US?
What do we offer to really ensure that you have a thriving, successful career?
This position offers a competitive pay rate of $18-$22 an hour, depending on your experience. You will be given great benefits such as health, dental, Aflac, life insurance, and a simple IRA.
Join us today
WHO ARE WE?
At Docs Plumbing, we're more than just plumbers; we're problem solvers and community builders. For nearly six decades, our family-owned company has been synonymous with reliability, integrity, and top-quality service. Our mission is simple: to ensure every customer's plumbing system runs smoothly. We value our employees as an essential part of our extended family, fostering a culture of support and growth.
WHAT ARE THE HOURS?
You will work from 7:30 am to 4:30 pm.
WHAT DOES YOUR DAY ENTAIL?
You will be responsible for answering incoming calls from our valued customers and providing them with exceptional service and support. Your role will involve dispatching our skilled technicians to various job sites, ensuring they arrive promptly and equipped with the necessary tools and equipment. Additionally, you will be responsible for reviewing and going over service tickets, ensuring that all information is accurate and complete before assigning tasks to our technicians.
IS THIS THE PERFECT OPPORTUNITY FOR YOU?
REQUIRED:
- Dependability and being polite on the phone
- Must be able to provide friendly customer service
PREFERRED:
- Excellent organizational and time management skills
- Analytical and problem-solving abilities
- Written and verbal communication skills
- Computer literacy
If you think this job is a fit for what you are looking for, great Applying is a snap. Simply fill out our initial 3-minute application. We're excited to meet you
Salary : $18 - $22