What are the responsibilities and job description for the Service Technician - Marine Construction position at Dock Experts?
INDUSTRY CLASSIFICATION: MARINE CONSTRUCTION
TITLE: SERVICE TECHNICIAN
LOCATION: LIGHTHOUSE POINT, FL
CORE HOURS: 8:30 a.m. – 5:00 p.m. Monday-Friday: Flexible hours may be required to meet evening and potential weekend appointments and events
FUNCTION: SERVICE, REPAIR, SALES
SALARY: BASE RATE COMMISSION. TARGET ANNUAL COMP (NO CAP): $50k-$60k
SALARY CLASSIFICATION: FULL TIME – NON-EXEMPT – HOURLY COMMISSION & BONUSES
REPORTS TO: SALES MANAGER
POSITION SCOPE AND ORGANIZATIONAL IMPACT
A TDX Service & Repair Technician plays a vital role in enhancing customer satisfaction and driving company growth through referrals by providing high-quality service, repair, and small installation work for seawalls, docks, and boat lifts. This role balances proactive and reactive service calls, installs for smaller scale projects, and dock accessory sales while incentivizing developing long-term customer relationships through sales of our annual maintenance plans, obtaining five-star service ratings, and referring customers to our dedicated sales team for larger projects.
ESSENTIAL JOB FUNCTIONS
Service & Repair
Sales & Customer Engagement
Payment & Administration:
Meetings: Actively participate in weekly service meetings, training, and results review
Requirements
ESSENTIAL JOB, EDUCATION, AND EXPERIENCE REQUIREMENTS
- Proven track record in sales, preferably within the marine construction, in-home services, or related industries
- Strong communication and negotiation skills, with the ability to effectively present solutions and alternatives
- Demonstrated ability to build and maintain client relationships, and providing outstanding customer service and follow-through
- Self-motivated, results-driven, goal oriented, and able to work independently as well as part of a team
- Ability to thrive in a fast-paced environment and adapt to changing market dynamics
- Active, valid driver’s license, reliable transportation, and willingness to travel to meet with clients and attend industry events as required
- Ability to pass examination to comply with our drug-free workplace policy
- Coachability and willingness to learn and adapt
- Proficient in basic technology and computer skills/software, such as Microsoft products (Word, Excel, Outlook, PowerPoint), Salesforce or equivalent cloud-based CRM systems and services, touch screens, and DocuSign or equivalent
PREFERRED EXPERIENCE & CERTIFICATIONS
- Knowledge of marine construction products, services, and project requirements
- Familiarity with GIS mapping software
- Bilingual (English/Spanish)
EDUCATIONAL QUALIFICATIONS
- High school diploma or equivalent
- Associate's degree or higher in Sales, Business, or related field preferred
Benefits
Benefits
IMMEDIATELY
- Performance and activity-based bonus opportunities
- Paid training opportunities, as offered
- 2 designated “Paid Time On” days for company summits, providing company updates, recognition, individual and team development, etc.
AFTER 6O-DAY INTRODUCTORY PERIOD
- Health insurance (4 plan options)
- Dental insurance
- Vision insurance
- Life Insurance
- Additional available benefits: Accident, hospital indemnity, cancer care, critical care
- Health and Wellbeing Discount Program
- Paid holidays
- Paid sick time
AFTER 1 YEAR OF SERVICE
- Paid Vacation
- 401(k)
- 401(k) matching
Salary : $50,000 - $60,000